CHARLENE LAGUNA
Customer Care specialist
PROFILE SUMMARY
** *****’ experience in Customer Service, Office Administration,
Operation & Management Support, and Office/Clerical Management
in Advertising, Retail Marketing, Travel, Finance & Entertainment
Media Industries in Philippines & United Arab Emirates.
CONTACT
ad5yr2@r.postjobfree.com
SKILLS
Computer literacy
Active listening
Adaptability
Attention to detail
Call handling
Appointment scheduling
Multi-tasking
Certifications:
Adult First Aid, CPR & AED
WORK EXPERIENCE
Front Desk
Drs. Bass & Rose Optometric Associate P.C, Manassas VA USA
November 2023- Present
Customer Service Specialist
Alorica, Davao City, Philippines
February 2022 –May 2022 (4months)
Office Administrative Assistant & PA to Managing Director
OnBoard International FZ LLC, Dubai, UAE
November 2016 - December 2021 (5 years)
Administrative Assistant
Magenta Star Group, Dubai UAE
January 2014 - November 2016 (2 years)
Loan Officer
Silangan Multi-purpose Cooperative
February 2010 - July 2013 (3 years)
EDUCATION
University of Mindanao
Bachelor of Science in Business Administration - BBA,
Business Administration and Management, General
(2003 - 2009)