Customer Service Sales Agent

Experienced Senior Sales Rental Agent with a demonstrated history of working in transport, logistics & rental car business. Skilled in Sales, Marketing and customer service. I’m a very confident and responsible individual with an extremely strong work ethic. I pride myself on my dedication to tasks, Sales Targets, Marketing and Projects, and my confidence in learning new skills and abilities.

SKILLS

Skills

·Advanced Office Management & Administration Skills

·Marketing Management

·Business Presentation Skills

·Negotiation Skills

·Project Management

·Project Planning

·Microsoft Excel & PowerPoint Advanced

·Communication and organizational skills.

·Customer Service

·Logistics management

·Fleet planning

·Fleet tracking

EDUCATION

2012

Projects Management [Varsity College]

2010

2009

Call Centre /Customer Care Certificate Gautrain [Gautrain In-House Training]

Information Technology [PC Training College IT]

2006

Matric Certificate [Harvest Private School]

EXPERIENCE

June 2022 - Present

Rental Sales Agent: THRIFTY CAR RENTAL

●Provide exceptional customer service at every given opportunity.

●Ensure all bookings and special requests are met.

●Regional marketing planning

●Marketing plans execution and result tracking.

●Fleet control.

●Daily administrational duties.

●Meet and exceed agreed commission targets.

●Temporary projects coordinator.

●Regional monthly fleet planning

●Regional fleet tracking.

●Temporary branch supervisor.

●Regional and seasonal Logistics Management

March 2021 – May 2022

Rental Sales Agent: KENINGS CAR RENTAL

●Correctly and accurately capture shipment information

●Regional Logistics Management

●Inter-provincial marketing planning

●Marketing plans execution and result tracking.

●Send Stock Clearance Request to head office

●Ensure the effective operation of the logistics process from branch to point of delivery

●Provide strategic and tactical direction for the logistics team

●Deliver integrated and cost-effective logistics solutions

●Conduct daily stock count

●Update fuel recon

●Stock capturing, reporting of damaged vehicles & submitting claims

●Manage the movement of stock in and out of the region in accordance with company policy and procedure

●Receive telephone calls and handle customer-related issues

●Maintain and update rental agreement files

●Complete, review and submit various reports to Supervisor/Manager.

September 2018 - August 2020

Rental Sales Agent: THRIFTY CAR RENTAL

●Provide exceptional customer service at every given opportunity.

●Ensure all bookings and special requests are met.

●Fleet control.

●Regional fleet tracking.

●Daily administrational duties.

●Meet and exceed agreed commission targets

●Branch Marketing plans

●Marketing plans execution and tracking.

February 2013 – August 2018

Rental Sales Agent: BIDVEST CAR RENTAL

●Coordinate and control deliveries & inspections

●Provide exceptional customer service at every given opportunity.

●Meet and exceed agreed commission targets

●Ensure all bookings and special requests are met

●Fleet control

●Regional Logistics Management

●Regional tracking.

●Daily administrational duties.

●Build relationships with clients & suppliers to ensure repeat business.

March 2010 – February 2013

Customer Care, Train Driver: BOMBELA OPERATING COMPANY

●Daily station opening report.

●Provide exceptional customer service at every given opportunity.

●Handle complaints; provide appropriate solutions and alternatives within the time limits given.

●Collect payment from clients and forward to Accounts Department

●Process refunds as per back office requirements

●Train prep every morning.

●Train treks sweep every morning before full train operation commences.

●Follow the daily train running schedule and provide a full report at the end of each shift.

●Make sure all trips are on time and all passenger safety.

●Investigating and resolving queries that arise.

OTHER INFORMATION

Date of Birth

27 August 1987

Nationality

South African

Languages

English, IsiZulu, Xhosa, Tswana, Ndebele, Pedi and Sotho

Drivers

Code 10

Criminal Record

None

References

On request

Contact this candidate