General Manager Guest Service

Michael Glozer

Broadview Heights, OH *****

ad5yql@r.postjobfree.com

+1-330-***-****

Highly motivated professional with over 25 years of management experience in the restaurant and hospitality industry, looking to advance my career in a position where I can apply my knowledge and leadership skills to achieve company goals.

· Operations Management

· Labor Management

· Employee Training and Development

· Performance Management

· Scheduling; Proficient in Hotschedules.

· Inventory Management; Proficient in Crunchtime

· Guest Service and Satisfaction

· Interviewing and Hiring

Work Experience

District Manager

Dunkin' Donuts (OM Group) - Cleveland, OH

August 2023 to Present

• Reaching financial objectives with a weekly plan for sales goals

• Adhering to company policies

• Assisting in training team members.

• Addressing performance issues.

• Coaching other managers.

• Resolving customer concerns with the help of the General Manager

• Overseeing 3 Dunkin Donuts and helping to achieve sales, profit and labor goals. Hospitality Manager.

Topgolf. - Independence, OH

January 2019 to August 2023

Experience in Bay Host, Support, Golf Services and Bar Departments

· Coach and develop playmakers performance

· Energize and engage playmakers and players

· Promote player satisfaction and a positive atmosphere

· Beverage Inventory, ordering and receiving correct products

· Oversight of the bar department including managing beverage costs

· Retail Inventory, ordering, and receiving with focus on cost control

· Oversight of retail stocking and maintenance

· Prepare playmaker work schedules

· Manage labor costs within budget

· Uphold operating procedures, service and safety standards

· Manage playmakers and operations during live service

· Pre-shift checks at the start of each service

· Closing duties: daily sales reports, cash deposits, and cleanliness of venue

· Collaborate and meet regularly with team leads to communicate company and department updates, check progress on delegated tasks and ensure playmaker engagement General Manager.

Burgers2Beer. - Solon, Ohio

January 2016 to December 2019

· Management of front and back of the house departments and staff

· Managed bar inventory, ordering and receiving

· Managed food, beverage and labor costs to achieve optimal profits

· Facilitated daily shift meetings and weekly department meetings

· Coordinated weekly schedules for front and back of the house employees

· Interviewed, hired and trained employees

· Managed guest relations and customer service

· Daily cash deposits

Kitchen Manager.

The Winking Lizard Tavern. - Cleveland, Ohio

January 2009 to December 2016

· Managed back of the house staff and all operations during live service

· Interviewed, hired, and trained employees

· Completed and delivered regular performance evaluations

· Organized weekly schedule for staff

· Completed daily inventory checks and created bi-weekly inventory reports to properly manage food cost and budgeting

· Formulated daily and weekly sales and activities reports

· Communicated and placed orders directly with food service vendors

· Coordinated logistics for special events and promotions

· Training kitchen for newly hired kitchen managers General Manager.

Tomaydo Tomahhdo. - Cleveland, Ohio

January 2008 to December 2009

· Managed food production and daily operations

· Hired and trained new staff

· Coordinated food orders with food service vendors

· Prepared employee schedule

· Completed nightly sales reports, closed employee drawers, and made daily bank deposits

· Coordinated catering orders for business accounts Education

Some College in Hospitality Management

University of Akron Main Campus - Akron, OH

Skills

• Operations Management

• Inventory Management; Proficient in Crunchtime

• Employee Training and Development

• Guest Service and Satisfaction

• Scheduling; Proficient in Hotschedules.

• Interviewing and Hiring

• Labor Management

• Performance Management

• Hospitality Management

• Guest Relations Experience

• Leadership

• Customer service

• Mentoring

• Hospitality

• Interviewing

• Restaurant experience

• Operations management

• Kitchen management

• Guest relations

• Guest services

• Sales

• Supervising experience

• Succession planning

• Budgeting

• Training & development

• Windows

• Salesforce

• Cash handling

Certifications and Licenses

ServSafe

CPR Certification

Food Handler Certification

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