Customer Service Representative

Hi, I'm Natallia Orford-Ashley.

Experienced Customer Service Representative

914-***-**** ********.******@*****.*** Tallahassee, FL 32311 Dedicated and results-oriented Customer Service Representative with 5 years of experience in the state of Florida. Proven track record of providing exceptional customer service, resolving issues efficiently, and exceeding performance metrics. Skilled in communication, problem-solving, and collaboration with cross-functional teams. Seeking a challenging position where I can leverage my expertise to drive customer satisfaction and contribute to the success of the organization.

SUMMARY

• Excellent communication and

interpersonal skills

• Strong problem-solving abilities

• Proficient in Microsoft Office and CRM

software

• Knowledge of customer service best

practices

• Ability to work in a fast-paced

environment and handle multiple tasks

simultaneously

SKILLS

01/2016 - Current

06/2014 - 12/2015

Customer Service Representative

Abc Company Miami, FL

• Respond to customer inquiries and provide information about products and services

• Handle customer complaints and resolve issues in a timely and efficient manner

• Process orders and track shipment status

• Maintain accurate records of customer interactions and transactions

• Collaborate with sales and marketing teams to improve customer satisfaction and retention rates

• Provide feedback to management on customer trends and preferences Customer Service Associate

XYZ Corporation Orlando, FL

• Assisted customers with product selection and recommendations

• Handled returns and exchanges according to company policies

• Resolved billing and payment issues

• Managed customer accounts and updated contact information

• Participated in training programs to improve product knowledge and customer service skills

EXPERIENCE

High School Diploma 05/2012

James S Rickards High School, Tallahassee, FL

EDUCATION AND

TRAINING

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