Customer Service Project Management

SHARRAFA JABIN KHAN

IL *** - *** - **** ********@***.***, Crystal Lake

EDUCATION

University of Illinois at Chicago College of Engineering GPA: 3.00 Bachelor of Science in Biomedical Engineering August 2020 - December 2023 OBJECTIVE

Dedicated and results-oriented Biomedical Engineering graduate with a passion for leveraging technology to advance healthcare solutions. Excited to apply my skills in risk assessment, communication, and problem-solving to the AFM Account Engineer position at FM Global.

SKILLS

Technical: Python, MATLAB, SolidWorks, 3D Printing, Circuit Design (Digital/Analog), Oscilloscope, Arduino, Multimeter, Minitab, Six Sigma,

Communication: Verbal and written communication, Relationship-building Analytical: Problem-solving, Decision-making, Analysis Organizational: Planning, Time management, Organization PROJECTS

Speaker of the Specific Frequency Range to Aid in Hearing for Musicians:

Led the design and manufacturing of a specialized speaker prototype catering to the frequency range for both hearing individuals and musicians

Utilized SOLIDWORKS for CAD design and 3D printing for precise specifications

Designed and implemented circuits on breadboard for operational speaker functionality Spinal Cord Fluid Analysis Research:

Conducted in-depth research on cerebrospinal cord fluid, contributing to the understanding of spinal cord dynamics

Compiled and observed data from experiments, delivered presentations detailing research findings WORK EXPERIENCE

Sam’s Club – Frontline Member & Customer Service Rep, June 2020 - Jan 2024

Managed cash transactions at the register, consistently exceeding daily sales targets

Addressed inquiries and resolved issues promptly, managing an average of 50 phone calls per day

Developed strong customer service and communication skills Clinical Health Study Analysis

Led comprehensive research initiatives for a case study analysis addressing lower back pain, sinusitis, and motion sickness, culminating in the development of innovative engineering solutions

Proposed highly effective treatments while crafting designs and budgets to ensure optimal outcomes and received praised whilst my recommendations were used afterwards for application ECG Circuit Design

Designed an EKG circuit and acquired comprehensive heart rate data, ensuring accuracy and reliability Lie Detector Circuit Design

Developed and implemented a lie detector circuit, meticulously engineered to collect and analyze physiological data for enhanced accuracy in lie detection ADDITIONAL SKILLS:

Interest in risk assessment and property insurance solutions and

Strong analytical and problem-solving skills, with a demonstrated history of ownership, initiative, collaboration, and results

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