Customer Service Life Insurance
Resume:
Joe David Vasquez
**** * ***** ******. *** A, Inglewood, CA.90303
ad5yom@r.postjobfree.com
OBJECTIVE Exceed client expectations by providing customer service and conflict resolution in an ethical and professional manner.
Experience
EXPERIENCE Fortuna BMC Customer Service 09/2020 – Present Provide exceptional customer service, assist callers with current issues, booking, canceling, etc. Book appointments, help other agents MassMutual Life Insurance / AFLAC Business Consultant 05/2013 – 03/2021 Provide consultation to small, medium & large business on strategies to save money, increase revenue, improve programs and retain employees as well as an exit. For an individual the consultation is on life insurance and retirement strategies. Duties include prospecting for clients (Cold call, canvass and referrals); presentations to owners, managers and employees; proposal creation; negotiation; close business; complete & manage service agreement and follow up.
Time Warner Cable/Spectrum 09/2016 - 06/2019
Outside Sales rep. Door to door sales and customer service, responsible for meeting sales quotas in assigned territory.
AEROTEK / ANTHEM BLUE CROSS 12/2014 – 03/2015
Responsible for providing health plan consultation for current Anthem members (HPA) Duties include going over plan details with members, advise how to use plan and networks. Assist Members in making changes to their plans
Answer Financial 05/2004 - 2/2013
Provide consultation on home and auto insurance, answered all inbound calls from new and existing clients, and would assist with changes made to policies, new sales, and follow up with clients on their existing and new policies, worked from Home.
EDUCATION John F Kennedy High School Granada Hills, CA Class of 1997 High School Diploma
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SKILLS/LICENSES/
ACHIEVEMENTS
Proficient in Microsoft word, Excel, power point, Bilingual - Spanish/English Was Licensed with the California Department of Insurance since 2003 to 03/2019 Medicare, Short & Long Term Care, Life Insurance and Annuities Specialist, Automotive, Property, Liability, commercial, Health Insurance Bilingual – Spanish/English Specialist Received the “President’s Club” award for consecutive months for outstanding sales performance. Was always selected for special production projects
Was Licensed in 48 states including MA
REFERENCES Sri Ramachandran 504-***-****
Reginald Talbert 805-***-****
Carlos Moreira 213-***-****
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