Call Center Social Media

MONIQUE WHITE

*** ****** *** ****. ********, GA *0907 ad5ynz@r.postjobfree.com 706-***-****

OBJECTIVE

Self-motivated, organized, and achievement-oriented individual to service our owner base in an in Center and At Home, high-volume call center environment.

SKILLS & ABILITIES

Proficient in Microsoft: Power Point, Word, Excel, Publisher, Windows 95 or higher. MacOS 10.14, iOS 10 or higher. Proficient in communications tools such as Skype, Microsoft Teams, Gmail, Google, Google Docs, web browsers such as Chrome, Safari, Internet explorer, Google Hangouts, social media applications Facebook, Twitter, Instagram. Excellent written and oral communication skills, people person, organized, time management, team player problem solver, critical thinker, detail oriented.

EXPERIENCE

FRAUD ANALIST I/ GLOBAL PAYMENTS

06/2023-10/2023

Monitored institutional and customer transactions for suspicious activity, flagged certain transactions and accounts. Conducted in-depth investigations of flagged transactions and accounts including origin investigations, validating transactions and account reconciliation. Monitored transactions, identified, and flagged suspicious activity and canceled fraudulent activity.

AHA REPRESENTATIVE/MENTOR, CONDUENT

05/2021-03/2022

Took back-to-back incoming calls from customers regarding purchases for high tech items. Assisted sales with online purchases as well at locations in United States and Canada. Mentored other representatives on the floor as well as hosted team huddles with reps about policy as well as motivated new hires on location of policies and items to assist customers.

CENTER SERVICE & SUPPORT AGENT, UHAUL MOVING AND STORAGE

11/2019-06/2020

Took back-to-back incoming calls from customers using the UHAUL toll free phone number and customers calling specific U-Haul Moving Centers across the U.S. and Canada. Assisted customers who have an existing reservation or current business with U-Haul, including answering general questions about pricing, products, and services, and making changes to existing reservations as well as live verification.

IOS TIER 1 AGENT, KELLY SERVICES/APPLECARE

07/2019-09/2019

Ensure customer service by responding phone calls as iOS T1 phone. Helped new owners get started and current ones get quick, efficient support — developing strong, positive relationships with Apple. Took care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone, and iPad devices. Referred customers to support team members who get them up and running again.

RESERVATIONS AGENT, UHAUL MOVING AND STORAGE

05/2018- 06/2018

Took back-to-back incoming calls from customers using the UHAUL toll free phone number and customers calling specific U-Haul Moving Centers across the U.S. and Canada. Assisted customers who have an existing reservation or current business with U-Haul, including answering general questions about pricing, products, and services, and making changes to existing reservations.

JUNIOR COLLECTIONS SPECIALIST, SPHERION/SCANA ENERGY

09/2017-02/2018

Managed over 1000 inbound and outbound calls per day. Secured payments for assigned delinquent accounts by locating and notifying customers of their repayment schedules through contacts with the customers by telephone, field personnel or other means. Took incoming calls from customers and answered questions regarding personal and business account. Assisted customers in account closures and final payments. Demonstrated ability to maintain composure and work effectively in a fast environment while preserving strict confidentiality.

COURTESY CLERK, KROGER

08/2009-09/2009

Delivered superior customer service greeting or assisting +200 daily customers and directing them to their desired items. Performed proper bagging techniques assisted customers in the store and loaded grocery bags into vehicles Executed price checks found products for guests checked back stockroom for items and fulfilled other customer requests

CASHIER POPEYES CHICKEN

02/2007-09/2007

Took necessary steps to meet customer needs and effectively resolve food or service issues. Recorded customer orders and repeated them back in a clear, understandable manner. Correctly received orders, processed payments, and responded appropriately to guest concerns. Served fresh, hot food with a smile in a timely manner. Served orders to customers at, counters and tables. Carefully maintained sanitation, health, and safety standards in all work areas. Packaged menu items into bags or trays and placed drink orders into carriers. Properly portioned and packaged take-out foods for customers. Worked well with teammates and openly invited coaching from the management team. Took initiative to find extra tasks when scheduled duties were completed. Communicated clearly and positively with co-workers and management.

EDUCATION

STRAYER UNIVERSITY, AUGUSTA, GA

CRIMINAL JUSTICE, BS

Criminal Justice Honor Student, Former Member of ACJA National Fraternity

EVANS HIGH SCHOOL, EVANS, GA

HIGH SCHOOL DIPLOMA, 2004

Member of the International Thespian Society, Post Honor Thespian Graduate (2004). Lettered in Technical Theater (2002-2003.) Joyce Woo Award for Backstage (2003-2004.)

LEADERSHIP

Directed 2004 Senior Play. Stage Managed One Act 2003 Assistant Directed as well as worked Lighting Booth and Stage Managed from 2002 to 2004. Head of Properties, 2002. Secretary to Jamestown Elementary School Council, 2020-current. Mentored and Trained new hires in sales department for Conduent 2021-2022

REFERENCES

EDGAR J. HOLT, FORMER PROFESSOR

DIRECTOR OF BEHAVIORAL SERVICES AT RUAL BEHAVIORAL HEALTH

Phone: 803-***-****(p) 706-***-**** (m)

Email: ad5ynz@r.postjobfree.com

HEATHER WOMACK, FORMER SUPERVISOR

POPEYE’S CHICKEN

Phone: 706-***-****

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