Customer Service Business Development
Resume:
ABUTU DANIEL OJONUGWA
ad5yna@r.postjobfree.com
** ****** ***** ******, ****** Estate,
Ajah Lagos
EDUCATION
FEDERAL UNIVERSITY OF TECHNOLOGY,
MINNA
Niger State
BTECH., Library and Information Technology
(2018)
GOVERNMENT SECONDARY SCHOOL
Niger State
SSCE (2008)
KEY SKILLS
Outstanding analytical and time management skills. Familiarity with productivity tools, including
Microsoft Office Suite
Solid knowledge of market research techniques.
Thorough knowledge of social media and web
analytics.
Solid understanding of research techniques.
Excellent writing and verbal communications skills Microsoft Office skill (Word, Power point, Excel)
Ability to prioritize and manage several milestones and projects effectively
Strong analytical, decision-making and problem-
solving skills
Ability to work independently, evaluate situations and act appropriately
Great interpersonal skills to interact courteously and effectively with co-workers
A team player with leadership and management skills Knowledge of organizational effectiveness and
operations management
Excellent time management and listening skills with strong attention to details
CAREER OBJECTIVE
Detail-oriented individual with experience as a Relationship Officer, with demonstrated skills in administrative duties and customer facing managerial roles. Possess great analytical skills, excellent multitasking with great potential to successfully execute organization operation functions. Result oriented with leadership qualities who has the ability that can help the growth of an organization and help achieve its aim.
EXPERIENCE
CLIENT SERVICE REPRESENTATIVE
Filmo Real Estate, Lagos / November 2023 – Present
Creation of quality risk assets to meet set targets.
Conduct research to identify new markets and customer needs.
Research and create plans for innovative exposure, including participation in conferences, seminars, and other industry events.
Collaborate with the marketing team to implement exposure plans and enhance the company's visibility.
Respond promptly to client queries and complaints, demonstrating empathy and professionalism.
Escalate complex issues to the CXO (Chief Experience Officer) for efficient resolution.
Monitor and track client accounts, ensuring contractual obligations are met.
Researching organizations and individuals to find new opportunities.
Increasing the value of current customers while attracting new ones.
Finding and developing new markets and improving sales
Strong understanding of company products or services as well as business position and competition to keep business competitive.
Respond promptly to client queries and complaints, demonstrating empathy and professionalism.
Conduct quarterly Client Satisfaction Surveys to gather feedback on our services.
RELATIONSHIP OFFICER
Addosser Microfinance Bank, Lagos / July 2022 – February 2023
Creation of quality risk assets to meet set targets.
Sourcing of clients for both savings, Current and fixed deposit accounts in line with set target.
Packaging of customers’ credit requests
Conduct qualitative credit appraisals of clients’ business
& procedures of the bank.
Ensure credits are within the bank’s obligor limit.
Rendering financial advice to clients
Rendering weekly & monthly reports to the management
Ensure proper KYC are conducted on customers.
Monitoring the loan portfolio and follow up on repayment. RELATIONSHIP OFFICER
Advans Lafayette Microfinance Bank, Lagos / November 2020 – July 2022
Maintained new clients, met expectations, reviewed business experience and fulfillments.
Source new business prospects, managed conversion, patronage and service delivery.
Collect mandatory information to analyze client situation.
Monitoring the loan portfolio and follow up on repayment.
Rendering financial advice to clients
Perform as key contact point for portfolio of clients dealing with routine matters throughout range of services and products. INTERN (SIWES ENGAGEMENT)
National Examination Council, Minna / April 2017 – October 2017
Delivered News papers from the information unit to the library daily.
Assisted staff to access information in all forms as quickly as possible.
Carried out other library routines such as sending of over- due notes and charges to defaulting users, shelf-reading and re-shelving of information resources and News paper indexing.
COMPUTER INSTRUCTOR
AMI-Tech Computers, Minna / 2011 – 2012
Taught students on computer fundamentals and in the use of basic computer applications particularly Microsoft office.
Successfully tutored Five (5) sets of students from start to fruition.
Carried out other clerical activities including preparation and issuing of certificates.
REFERENCES
Available upon request.
ACHIEVEMENTS
Publication on the ResearchGate Network titled
“Comparative Analysis of Users’ rating of the
Management Information System Units of Three
Universities in North Central Nigeria”
January 2019. Journal of Computer Science and
Technology 12(3): 45-60
.
Contact this candidate