Office Administrator Help Desk

I consider myself a hard worker who is easy to get along with. I always have a positive attitude because I believe that negativity in any area of your life is just detrimental to what can be accomplished.

Personal Details

Name : Avuyile Mapini

Date of Birth : 1991/03/01

Address : 1 Greenshanks Villas

25 Greenshank Avenue

Grobler park

Roodepoort

Cell Number : 078-***-****

Email Address : ad5ymt@r.postjobfree.com

Gender : Female

Nationality : South African

Languages : Xhosa, Zulu and English

Drivers License : Code 08

Education and Qualification

Matric : Passed

Institution : Futura High School

TERTIARY EDUCATION

Institution : PC Training Business College

Qualification : Diploma in IT(NQ5)

I.T SKILLS AND COMPETENCIES

System Analyst

Systems Developer

VB Developer

Team Leader

Java Developer

Network Administrator

Help Desk Support

WORKING EXPERIENCE

Company :Pc Training Business College

Position : Assistant Technician

Duties

Troubleshooting network and internet connectivity.

Administration of the company’s network.

Software installations, antivirus installations,driver installations and updates

Wireless Networking, 10/100/1000 Ethernet, Optical Networking, Switching/Bridging (VLAN, Spanning Tree),

VPNs, LAN/WAN/MAN, TCP/IP Protocol, IP Addressing and Subnetting,

Microsoft Office 2010/2007/2003/2000/XP, Norton updates, Network

Security

Company :WAO Host Web Development Company

Position : Help Desk Support/Web Design assistant

Duties

Web Designing and Development

Managing Web Hosting clients accounts

Marketing and promoting.

Installing software packages, use of outlook, branding cPanel, database management.

Keeping proper and accurate records of cash flow daily.

Company :ROS-SA (Research and Markerting company)

Position : Call center agent

Duties

Obtaining client information by answering telephone calls

Determining eligibility by comparing client information to requirements.

Establishing policies by entering client information; confirming pricing.

Informing clients by explaining procedures; answering questions; providing information.

Maintaining communication equipment by reporting problems.

Maintaining and improving quality results by adhering to standards and guidelines.

Updating job knowledge by studying new product descriptions; participating in educational opportunities.

Company :Trudon (Telkom Directory Services)

Position : Office Administrator

Duties

Answer and direct phone calls

Organize and schedule appointments

Plan meetings and take detailed minutes

Write and distribute email, correspondence memos, letters, faxes and forms

Assist in the preparation of regularly scheduled reports

Develop and maintain a filing system

Update and maintain office policies and procedures

Order office supplies and research new deals and suppliers

Maintain contact lists

Book travel arrangements

Submit and reconcile expense reports

Provide general support to visitors

Act as the point of contact for internal and external clients

Liaise with executive and senior administrative assistants to handle requests and queries from senior managers

Company : HP Global Consulting

Position : Bookkeeping /Operations clerk

Duties

Capturing invoices on Pastel for payment as well as processing the petty cash and journals

Match invoices, delivery notes and GRV's received weekly and balance back to creditor’s statements

Balance the monthly Rectron system to the Pastel General Ledger

Filing

Attend to all creditors queries;

Generate PAYE, VAT & other monthly payments;

Reconciliation of creditors statements

General administrative duties

Effectively manage and report highlighted accounts and problem areas to management

Process any Ad hoc queries required from time to time

Company: BYTES

Current Position: Agent

Duties

Answer incoming customer phone calls and take appropriate action for each call

Maintain customer satisfaction ratings based on explicit criteria set forth by the company

Attend mandatory training sessions to stay updated on product or company policy changes

Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input

Input data into the company computer platform to keep each customer record updated

Reference

Name : Bernadette AkuKuwornu

Position : COLLEGE MANANGER

Name of Company : PC TRAINING BUSSINESS COLLEGE

Contact Details : 031-***-****

Name : EVANS

Position : CEO

Name of Company : WAO Host

Contact Details : 073-***-****

Name : Rudo

Position : CEO

Name of Company : ROS-SA(Marketing Company)

Contact Details : 011-***-****

Name : Lerato

Position : Depo Manager

Name of Company : Trudon

Contact Details : 073*******

Name : Segun Oni

Position : Operations Manager

Name of Company : HP Global Consulting

Contact Details : 061-***-****

Name: Anastasia Ndlovu

Position: Team Leader

Name Of Company: Bytes

Contact Details: 082-***-****

Contact this candidate