Customer Service Team Member
Resume:
RESUME'
David L. Mangun
Williamstown MA 01267
phone 413-***-**** cell 978 – 604 -1892
***********@*******.***
SUMMARY
A hardworking, imaginative, conscientious manager/director with diverse experience in healthcare and human service industries. Expertise in program development, coalition building, community relations, customer service, and counseling. Background in program planning and design, problem-solving, and managing projects. Strengths include, managing change, communication, education and an ability to work independently and as a team member.
EXPERIENCE
Turner House Veterans Residence, Williamstown MA - Transportation Coordinator 2009-2013
Tewksbury United Methodist Church, Tewksbury MA 2004 – 2008
Pastor: Directly responsible for facilitating accomplishment of administrative, organizational, missional goals of the organization.
Aetna, Inc., Hartford, CT
Customer Service Professional - Provider Relations/Member Services
2000 - 2003
Northern Berkshire School Union, North Adams, MA
Educator 1999 - 2000 Designed and implemented health education classes throughout the school district
Ecu-Health Care Inc., North Adams, MA
Board of Directors1993 – 2000
President 1993 – 1998
Initiated this program to provide healthcare access to low income, uninsured persons.and wholistic health education to an underserved population..
Recruited support from medical and human service communities.
Case study of program available from The Access Project is a national initiative of The Robert Wood Johnson Foundation,
in partnership with Brandeis University’s Heller Graduate School and the Collaborative for Community Health Development.
www.accessproject.org/adobe/ecu_healthcare.pdf
Received recognition award for inspired performance and demonstrated initiative.
First United Methodist Church, North Adams, MA
Pastor 1990 - 1995
Managed the daily operations of the organization.
Initiated needs assessment; program planning, design, implementation and evaluation of ongoing programs.
EDUCATION
MPH Health Policy and Management University of Massachusetts, Amherst MA
MDiv. Ministry Saint Paul School of Theology, Kansas City, MO
BA Liberal Arts Lycoming College, Williamsport, PA
REFERENCES
The Rev Jill Graham, Association Minister U.C.C.
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