Customer Service Representative
Resume:
Yvonne McFarland
Email: ad5ylx@r.postjobfree.com
Phone: 567-***-****
Work Experience
June 14, 2010 – January 2023 Medical Mutual of Ohio Toledo, OH
Customer Service Representative
Responds and resolves every level of customer inquiry from responding to inbound call center inquiries, complex and escalated situations regarding the company’s health insurance products and services.
Research, resolves, and responds to complex, escalated and/or time sensitive customer inquiries through various channels such as telephone, written, email and face to face.
Works to build customer loyalty by ensuring the customer needs are met.
Balances workload and achieves maximum efficiency to ensure timely, complete, and accurate service philosophy.
Utilizes in-depth knowledge of claims adjudication, systems, and benefits to identify and resolve problems affecting the customer.
April 2004 – March 2010 HBS, an SXC Company Warminister, PA
Interactive Support Specialist
Manage large accounts and multi-site pharmacies.
Troubleshoot claim submission and reimbursement issues.
Provide On-site virtual training.
Special projects to include backup up for internal departments.
IT support, file transfers and hardware troubleshooting
2002 – 2004 The Vitamin Shoppe Abington, PA
Sales Associate
Counseling of customers on nutrition therapy and assisting with retail purchases.
2000 – 2002 Express Scripts Horsham, PA
Customer Service Representative – Call Center
Filled Mail Order Pharmacy orders and processed insurance claims.
Correct and research discrepancies on members Accounts Receivable profiles.
1998 – 2000 Naval Air Station Medical Clinic Willow Grove, PA
Assistant Supervisor, Pharmacy Department
Supervision of Pharmacy staff members and delegation of duties
Filled medication orders and counseled active-duty personnel.
Provided EMT support and participation with after hour’s emergencies on base.
1997 – 1998 Naval Air Station Marietta, GA
Pharmacy Technician
Filling of medication orders and providing inoculations for active-duty personnel
Education
Associate Degree in Theology Studies, Midwest College of Theology – Toledo, OH June 14, 2017
High School Diploma Devilbiss High School – Toledo, OH June 1990
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