Customer Service Representative

**/**** - **/**** ******** Self Sufficientcy Specialist

Department of Children & Families, Ocala, FL

Economic Self Sufficiency Specialist.

Interviewing, investigating& processing of claims. 10/2013 - 04/2017 Customer Service Representative (CSR) Marion County Animal Ctr, Ocala, FL

Responded to customer needs, questions, and complaints in person, in writing, or by telephone.

Interacted with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Answered a multi line telephone system, made referrals, took messages, and directed calls.

Used computer database to process all paper work for adoptions, redemptions, spay/neuter surgery, licensing, and compliance with animal control laws. Set appointments for the Neuter Commuter and public surgery schedule. Maintained records and reports related to animal release, identification, redemption, and adoption.

Provided clerical support to management team.

STRENGTHS

Friendly, enthusiastic, excellent communication skills and professional demeanor. Uniqe combination of creativity and analytical skills. Reliable, persistant and strong work ethic.

Janice Enns

204 Locust Rd, Ocala, FL 34472

Phone: 352-***-****

Alt Phone: 352-***-****

Email: ad5yld@r.postjobfree.com

Objective

Ability Summary

Experience in office, small business, restaurant.

Employment History

Education History

Occupational Licenses, Certificates and Training

Honors & Activities

Additional Information

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