Service Rep Customer

Corinthian Massey

Objective My objectives are to obtain a long-term position in a team orientated, professional setting, as a client care rep, while showing dependability, flexibility, and versatility to my employers.

Education 2008-2011 Wayland Baptist University San Antonio, TX

Nursing

2005-2008 San Antonio College San Antonio, TX

Basics for Nursing

2003 SACMDA San Antonio, TX

(San Antonio College of medical and dental assistance)

2001-2002 San Antonio College San Antonio, TX

Basics for Nursing

1998-2001 Tom C. Clark High School San Antonio, TX

Graduated

Professional

Experience

Member Service Rep

04/29/2013-12/16/2014 Prime Therapeutics LLC Irving, TX

Assist members via inbound calls with information and status of orders. Assisted Clinical review department with Prior Authorizations and turnaround times. Assisted the pharmacy help desk with overrides. Assisted member help desk agent call in lines for the new hires. Assisted Medicare and Medicaid members and educated them about the plan benefits. Assisted with insurance verification and benefits. Worked with other plans to assist with member eligibility.

Verification Rep

08/12-01/13 Delta Dallas Dallas, TX

Currently working contract handling inbound and outbound calls verifying benefit information

01/2010-08/2012 R&K Specialized Homes San Antonio, TX

Direct Care Staff

Assisted special needs clients with their medications. I supervised clients when they showered and cooked. I made sure that the medications were stocked and organized. I matched the medications to the MARS using patient confidentiality. I ensured that each client took the correct medications and the right time, with the correct dosage. I also did medical/chart filing.

11/2004-06/2010 Centralized Showing Services San Antonio, TX

Customer Service rep

Assisted realtor’s and buyer’s agents with property listings and codes. Spoke on behave of listing agents; elaborated in detail about house cost, length on market and security codes if agents wanted to view. Set up appointments for listing agents.

06/2008-04/2009 Afni San Antonio, TX

Customer Service rep

Assisted customers with accounts with Verizon wireless; went over usage and bill summary, processed payments, educated customers on products and service provided to them. I achieved several Customer Service accommodations.

03/2007-04/2008 INFOnxx San Antonio, TX

Customer Service rep

Assisted customers with 411 calls looked up listings for customer under 26 seconds.

10/2003-11/2004 ILD Telecommunications San Antonio, TX

Collect Calls Operator

Assisted customers with processing collect calls, calling card, and credit card calls from payphones.

02/2002-09/2003 Sears Marketing San Antonio, TX

Marketing rep

Assisted customers with renewing warranties on appliances. Explained importance of the warranties and went over costs. Also set up appointments for the repair team.

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