Customer Success Business Administration

Agha All Safdar

**** ******** ***** *****, ******, TX 76227

(c) 214-***-****

ad5yl6@r.postjobfree.com

Objective:

Obtain full time position by leveraging my skillsets to advance and ensure business success.

Education:

Master of Business Administration, Al-Khair University, Karachi, Pakistan (2002)

Bachelor of Honor Naval Sciences, Karachi University, Karachi, Pakistan (1985)

Certification in Hydrographic Survey, Tokyo, Japan (1999)

Languages:

Fluent in Urdu and English

Software:

Proficient in Microsoft Office Word, Excel, PowerPoint, Quick Books

Work Experience:

Customer Success Representative Dec 2023 - May 2024

Ensure the satisfaction and retention of customers by providing exceptional support and service.

Serves as the main point of contact for customers, addressing their inquiries, resolving issues, and guiding them to maximize the value of the products or services they have purchased.

Build strong relationships with customers, promote loyalty, and drive overall success and growth for the company.

Commercial Transportation Representative Sept 2020 - Nov 2023

Responsible for transporting goods and materials while maintaining scheduled logistics distribution routes

Uphold a professional appearance and demeanor while representing the company to clients and the public.

Follow company policies and procedures regarding vehicle operation, safety, and compliance.

Strong communication skills for interacting with dispatchers, clients, and other stakeholders.

Achieved on-time delivery rate of 95%, exceeding company standards.

Retail Distribution Manager Aug 2016 - Aug 2020

Manage the overall distribution operations, including receiving, storage, and shipping of merchandise to retail stores.

Develop and implement distribution strategies to optimize efficiency, minimize costs, and meet customer demand.

Monitor inventory levels at warehouses and retail locations, ensuring adequate stock levels to fulfill orders and prevent stockouts.

Implement safety protocols and ensure compliance with regulatory requirements for handling and transporting goods.

Develop and maintain relationships with vendors, carriers, and other partners to ensure reliable and cost-effective distribution solutions.

Sales Representative Aug 2010 - July 2016

Responsible for generating revenue by selling products or services to new and existing customers.

Identifying potential clients, building relationships, understanding their needs, and presenting tailored solutions to meet those needs.

Achieved high sales targets, contributing to company growth, and maintaining high level of customer satisfaction.

Convenience Store General Manager, Irving, TX May 2004 - Aug 2010

Responsible for recruiting, hiring and training team members that best represent company standards and values ensuring excellent customer service.

Maintain customer satisfaction at a high standard

Implement and enforce safe operating procedures

Monitor cash flow and monitor inventory levels.

Study sales trends to determine consumer demand

Prepare balance sheet, income statements and audit sheets

Convenience Store Owner/Manager, Orlando, FL July 2003 - May 2004

Responsible for maintaining high sales level

Ensure customer satisfaction by provide high quality customer services

Perform daily inventory and logistics review

Naval Officer, Pakistan Navy, Karachi, Pakistan Oct 1980 - Sept 2003

Responsible to entire platoon welfare and maintain operational readiness

Evaluated and assessed potential candidates for recruitment and induction in to the armed forces.

Performed sea survey and costal lining assignments.

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