Warehouse Worker Delivery Driver
Resume:
Jonathan Hernandez - Reyes
Las Vegas, NV *****
ad5yl1@r.postjobfree.com
Over five years experience as an effective communicator. *Strong leadership skills; able to prioritize, delegate
and execute tasks.
Authorized to work in the US for any employer
Work Experience
Warehouse Worker
CORT - Las Vegas, NV
January 2024 to Present
Gather all furniture from the floor and load it in the truck trailer to get it shipped out. Then we go out to set it up wherever the event is happening at.
Supervisor
Lifetrans - Las Vegas, NV
July 2023 to January 2024
• I make sure all of our employees are ready and have everything they need for the day.
• I check up on our employees to make sure they’re not mishandling our patients and to make sure they are properly being strapped down.
• If an employee needs anything medical I take the time to take it to them. Driver
Lifetrans - Las Vegas, NV
September 2022 to July 2023
I drive our patients to their appointment’s and/or I pick them up from the hospital and take them to their rehabilitation center.
Delivery Driver
Amazon DSP - Las Vegas, NV
October 2021 to September 2022
Get my van to set up & make sure it’s not damaged or vandalized. Then I sign in to see how many packages I have and how many stop’s I have to make to deliver the packages. I drive to the pick up zone so I can grab all my tokes. Then I organize and set up my tokes neatly so I know where everything is. If done early I then go out and help my fellow co-worker's who I see is behind so we can start the day. Shift Supervisor
Pit Stop Oil Company - Las Vegas, NV
May 2020 to October 2021
I make sure all vehicles are cleaned throughly up to the customers standards. I create the schedule for the week, I keep in mind if an employee needs certain days off or needs to request days off. I make sure to open up the car wash as it needs every morning as well as I know hot to close the car wash. Food Runner
Citizens Food & Bar - Las Vegas, NV
March 2019 to February 2020
When the food is all ready and cooked I run the food to the table. I properly set the food down on the table in front of the correct customer who ordered it. If they have empty dishes then I ask if I may retrieve it from the table.
Security
Savi Construction - Las Vegas, NV
August 2018 to March 2019
Making sure no one vandalizes the property or enters to steal products. I walk around to make sure the property is safe.
Busser
Aquaknox - Las Vegas, NV
February 2015 to October 2018
• Clear dirty dishes.
• Replace table linen.
• Re-set the silver wear and plates.
• Refill water glaze,
• Grab items that customers request.
Security
Savi Construction - Las Vegas, NV
March 2015 to February 2016
Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Managed work flow to exceed quality service goals. Fostered an environment which encouraged continual process improvements. Identified individual development needs with appropriate training. Provided accurate, specific and timely performance feedback for CSRs. Trained staff on operating procedures and company services. Adhered to all confidentiality requirements at all times. Team Member/Detailer
Fabulous Freddy\'s Car Wash - Las Vegas, NV
February 2014 to November 2015
Strong leader of customer support staff.
Investigated and resolved customer inquiries and complaints in an empathetic manner. Maintained up-to-date knowledge of product and service changes. Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
Maintained accurate records of past due customer account activity. Devised and published metrics to measure the organization\'s success in delivering world class customer service.
Updated customer orders from start to finish in an accurate and timely manner. Followed-through on all critical inter-departmental escalations to increase customer retention rates. Identified individual development needs with appropriate training. Provided accurate, specific and timely performance feedback for CSRs. Promptly responded to inquiries and requests from prospective customers. Solved unresolved customer issues.
Met all customer call guidelines including service levels, handle time and productivity. Shift Supervisor
Fabulous Freddy\'s Car Wash - Las Vegas, NV
February 2013 to February 2014
By ensuring all employees remain on task during peak hours of work, the overall outcome of all customers has increased and has a stronger overall customer satisfaction rate. With times decreasing from 20 minutes on each car, to 18 minutes standard on each car, continues to maintain the lowest export times of vehicles with the highest customer service. Implementation of up sales is strongly enforced on shifts, which in turn has a higher overall customer gross pay for the company.
Worked at the busiest and highest paid Fabulous Freddy\'s throughout the district and is apart of the training process of all new supervisors and employees to ensure there success in the company. Responsible for handling all employees cash that gets distributed daily, as well as ensuring that all money transactions throughout the store are handled properly. Investigated and resolved customer inquiries and complaints in an empathetic manner. Team Member/Detailer
Fabulous Freddy\'s Car Wash - Las Vegas, NV
February 2010 to February 2012
Working efficiently as a team to show every customer the same amount of Quality, Convenience, Value, and
Service for their cars.
Responsible for driving, cleaning, and handling all customers\' vehicles in a professional manner and having no room for any mistakes.
Ensure the return of customers by giving each person more than just an interior wash, but also providing to each customer some detailed descriptions on what can be done to prevent the issue. Knowledge of all services offered by the company was crucial and learned quickly, to ensure the up sale of any necessary services to the customer and give them a better overall satisfaction. Able to communicate effectively as a leader with co-workers, ensuring everybody is working together as a
team and getting the vehicles out quickly and efficiently. Education
High School Diploma
Valley High School - Las Vegas, NV
2008
Skills
• Busser
• Host
• Hostess
• Expo
• Food Service
• Barback
• Car Wash
• Relationship Management
• Customer Relationship Management
• Process Improvement
• Phone Etiquette
• Upselling
• Shift Management
• Business Analysis
• Management
• Detailing
• Bilingual
• English
• Cash handling
• Hospitality
• Customer service
• Spanish
• Leadership
• Supervising experience
• Driving
• Box truck
Certifications and Licenses
Driver's License
Non-CDL Class C
CPR Certification
October 2022 to October 2024
Additional Information
S KILLS
Exceptional interpersonal communication Skilled trainer Customer Relationship Management Software Effective problem solver
(CRM) Process improvement specialist
Excellent time management skills Adherence to high customer service standards Effective workflow management Customer-focused
Exceptional telephone etiquette
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