Asset Protection Service Representative

THERESA GOYON-CARROLL,LPQ

*** ******** ***

Bethpage NY 11714

516-***-****

ad5yl0@r.postjobfree.com

SKILLS:

CCTV Monitoring

Shoplifter Apprehension

Footage Review

Theft Investigation

Internal investigations

EXPERIENCE

Asset Protection Specialist, Home Depot, Jul 2018 - Current, Levittown, NY

Apprehend shoplifters in accordance with standard operating procedures

Surveil areas most likely to result in loss, such as high shrink departments using store data and reporting

Conduct investigations of known suspect thefts carried out by customers, employees, or company vendors

Work with law enforcement to provide evidence of theft and fraud to help complete additional investigations

Perform a daily review of closed circuit television, review of exception based reporting's

Monitor store physical security while driving shrink mitigation culture in the store

Train and develop newly hired asset protection specialists within various districts

Drive safety culture in the store on a daily basis

Asset Protection Associate, Century 21 Department Store, Jan 2017 - Jul 2018, Westbury, NY

Controlled loss and shrinkage of merchandise by preforming asset protection related duties both externally and internally

Deterred, detected and apprehended individuals committing thefts using various techniques such as closed circuit television,,EAS alarms and floor monitoring

Assisted management in writing apprehension reports and 32B's

Customer Service Representative, Friedr Dick Corporation, Jun 2011 - Nov 2016, Farmingdale, NY

Conferred with customers by telephone, email or in person to provide information about products and services

Processed orders to be packaged and delivered

Billed customers for orders and ran sales posting journals

Made Excel spread sheets for management upon request for the logistics of sales

Assisted in the warehouse with end of year inventory

Workers' Compensation Paralegal, Katz & Stanton/Stanton & Guzman, Jan,2002 – June, 2011, Garden

City, NY

Conferred with clients both on the phone and in person to assist with their workers compensation cases

Reviewed and filled out forms for clients and submitted them to the workers compensation board, doctors offices and insurance companies

Scheduled medical deposition of doctors with my office and the attorneys for the insurance companies

Prepared attorneys files for hearings in accordance to the court calendar

Certifications: Loss Prevention Qualitied

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