Relations Specialist Client

DAPHNE T. COLLINS

Client Relations Specialist

Pascagoula, MS

(228) 249- 5710

**************@******.***

OBJECTIVE

I am a remote Client Relations Specialist looking to expand my knowledge and expertise with a company that I can grow with and be an asset to long term. With the knowledge and skillsets that I have gained over the years, I can guarantee exceptional results and work ethic.

EDUCATION —

EXPERIENCE

University of Southern Mississippi

2013

Bachelor of Science, Psychology

Mississippi Gulf Coast Community College

1997

Bachelor of Art, Accounting & Business Management

CERTIFICATIONS —

HIPPA

EMTALA

PHI

SKILLS —

Microsoft Office

QuickBooks Pro 2000

Citrix

Adaptable

Team- player

Self- motivated

Organized

Problem- solving

Type 65 WPM

Strong communication

Interpersonal skills

REFERENCES —

Available Upon Request

October 2021- February 2024

Client Relations Specialist • BroadPath Healthcare Industries

Completes patient run reports daily.

Establish a comprehensive telephone-prospecting plan to target the needs of the client.

Organize and maintain high-volume clients in a fast-paced environment.

Conduct annual client reviews, while establishing long-term client relationships with networking and satisfying client needs.

Performs all other related duties as assigned.

August 2021- October 2021

Customer Service Representative • BroadPath Healthcare Industries

Facilitate all aspects of an applicant's hiring process, from first point of contact to first day of training.

Continually conduct direct email and text campaigns.

Institute and direct an aggressive advertising and promotion program to both current employees and prospective new hires.

Assist in developing specific target markets by recruiting new employees through personal contacts, networking, social media, referrals, cold-calling and various career-fairs.

Direct virtual presentations and seminars based upon client needs.

Conduct virtual sourcing and interviewing.

Utilize job sites such as Indeed, Monster, Rat Race Rebellion, ZipRecruiter, SnagAJob, and CareerBuilder to acquire new talent.

May 2021- August 2021

Dual Special Needs Plan Navigator • BroadPath Healthcare Industries

Manage patient cases pre-surgery through post discharge and be the patient's go-to resource for non-clinical support along their medical journey.

Work in multiple systems to access and document patient information and manage patient and provider communication.

Outreach to patients needing individualized non-clinical support on their care journey.

Answer inbound calls from patients or providers and address as appropriate.

Provide excellent customer service to patients and provider practices

Assumes other duties as assigned by Supervisor.

December 2020- May 2021

Remote Medicare and Retiree Member Representative • BroadPath Healthcare Industries

Interacted with members regarding medical and pharmacy benefits, eligibility and claims inquiries, billing, and general requests.

Worked with 65+ and older members helping understand their insurance plan.

Assisted members with claims and payments, scheduling doctor’s appointments and important screenings.

Answered basic benefit questions as far as co-pays, fees etc.

Filed complaints, appeals, grievances and organization determinations.

August 2019- October 2020

Remote Billing Specialist • WECARE Therapy Services, LLC.

Verified account information for client protection.

Provided current clients with information pertaining to their payment history, delinquent payments, etc.

Answered benefit questions and provided solutions.

Assisted individuals with signing into policies that have become inactive.

Submitted cancellation requests to retention department.

Advised manager to run payments as needed.

June 2015- July 2019

Client Relations Associate • Murphy Express

Greeted customers upon their entry into the store and helped them with any questions and concerns.

Operated a checkout lane and associated retail equipment, including scale, barcode scanner, belt, and cash register.

Performed all checkout procedures quickly and accurately each time, while also promoting the store credit card to customers.

Assisted sales floor staff with stocking shelves, keeping front lanes tidy, and assisting guests when needed.

February 2014- January 2015

Asset Recovery Account Manager • Collections, Inc.

Performed duties to recover delinquent funds owed to clients and took action to move accounts to current and/or paid in full status.

Provided thorough customer service and maintained positive patient and client relations.

Ensured efficient and accurate updates of files.

Processed all correspondences with adherence with pertinent legislation guidelines.

Properly followed Federal, State, and Local laws and regulations that regulate the collection industry.

January 2010- August 2013

Asset Recovery Account Manager • NCO Financial Systems

Effectively communicated with patients, clients and customers via phone or written correspondence in attempt to bring resolution to unpaid accounts.

Provided thorough customer service and maintained positive patient and client relations.

Ensured efficient and accurate updates of files.

Processed all correspondences with adherence with pertinent legislation guidelines.

Properly followed Federal, State, and Local laws and regulations that regulate the collection industry.

October 2010- May 2013

Senior Project Coordinator • M2W Construction Inc.

Coached Tellers on referrals and bank operations procedures.

Answered phones, hired subcontractors, read blueprints, plans and

specifications on each project.

Sent out scopes of work, printed checks and created budgets.

Controlled reports, accident prevention plans, and scheduled project dates.

Coordinated projects with subs and project managers.

Provided work orders and maintained up-to-date attendance spreadsheets.

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