Vice President Sr Manager

BC Bonnie Carey

Wilmington, DE ***** 610-***-**** ad5yky@r.postjobfree.com

PROFESSIONAL

SUMMARY

Results driven collections expert with a proven track record for meeting and exceeding client revenue goals, developing personnel, business to business collections and delivering on service level policies. SKILLS Talent Development

Strategic Planning

Cross-Functional Collaboration

Troubleshooting and Problem

Resolution

Organizational Improvement

WORK HISTORY SR MANAGER OF RECOVERIES 01/2012 to 12/2023 PayPal, Inc F/ka Swift Financial Wilmington DE

Implemented and developed the litigation strategy. Testify at all arbitrations.

Issue RFP's and select 3rd party collection agencies. Audit agencies and terminate agencies that have not met performance standards.

Coordinating all post charge off recoveries including judgmental placements.

Answer all inquires concerning UCC-1 filings.

Enforce our rights regarding under the Uniform Commercial Code. Manage and develop Collections Admin and Recovery Collectors. Provide feedback and performance improvement plans as needed in order to improve each departments quality metrics.

Provided strong leadership to enhance team productivity and morale. Implemented and developed operational standards, policies and procedures.

Identified cost improvement changes and cost savings plans to increase company savings.

Established team priorities, maintained schedules and monitored performance.

ASSISTANT VICE PRESIDENT OF OPERATIONS 01/2002 to 01/2009 BYL Collection Services, LLC

Developed personnel.

Participated with RFP's.

Oversaw key client relationships.

Set monthly targets for key clients.

Increased company profits through performance optimization strategies and efficiency improvements.

Identified issues with production, workforce, and material sourcing and implemented successful solutions.

Supported Executive Team in reviewing, identifying and prioritizing strategic initiatives.

Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations. Set clear goals to monitor targets and offered real-time input on performance and motivation.

EDUCATION Baking And Pastry

The Art Institute of Philadelphia, Philadelphia, PA

Contact this candidate