Customer Service Sales Manager
Resume:
Cythrial Blackwell
Strong customer service skills and excellent communication skills.
Augusta, GA 30906
*******@*****.***
I am seeing employment with a company where I can use my many talents and skills to grow an expand as an employee of the company. My goal is to succeed in stimulating an challenging environment, and help to build the company while I experience new opportunities. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Service Writer
Pepboy’s - Augusta, GA
November 2023 to Present
Build relationships with
Computer Skills
Provide support and comprehensive product / service information to customers Customer Service Advisor
Jiffy Lube - Augusta, GA
June 2023 to November 2023
Interact with customers to handle and resolve complaints, process orders, and provide information about an organization’s products and services.
Parts Sales Manager
AutoZone - Augusta, GA
February 2020 to June 2023
Assists the Store Manager with leading company initiatives and ensuring maximum productivity, training high performing AutoZoners in a safe environment, driving sales, controlling expenses and shrink, and remaining compliant with company procedures in accordance to AutoZone's expectation. Delivery Specialist
O'Reilly Auto Parts - Augusta, GA
May 2021 to January 2023
Pick up transports and drops off various packages and handles reviewing all orders before and at the delivery ensure the orders are complete and the charges are correct except cash payments and also Maintenance on vehicles.
Customer Service Representative
SprintFoods - Beech Island, SC
October 2016 to February 2019
Providing information bout products answering questions responding to some concerns an complaints answering the phone ensure satisfaction assist customer cashing out, collecting payment, making appropriate charge, assisting with lottery honoring coupons giving receipts, inventory. Personal Care Assistant {PCA}
Coastal HealthCare - Augusta, GA
August 2015 to October 2016
08/12/2015 -10/01/2016
Assist with Daily living activities Bathing, grooming, dressing, paying bills, transportation, prepared meals, light housekeeping, companionship, compassion, follow care plans Education
High school diploma or GED
T.W Josey Comprehensive High School - Augusta, GA
January 1995 to May 1998
Skills
• Meal Preparation
• Delivery Driver Experience
• Food Preparation
• Caregiving
• Sales
• Cash Handling
• Customer Service
• Cleaning Experience
• Senior Care
• Laundry
• Cooking
• Medication Administration
• Vital Signs
• Patient Care
• Home Care
• Dementia Care
• Cleaning
• Sales management
• Automotive service
• Automotive diagnostics
• Hospital Experience
• Memory Care
• Alzheimer's Care
• Sales management
• Sales
• Customer service
• Driving
• Cash register
• Forklift
• Cash handling
• Vital signs
• Hospital experience
• Supervising experience
• Cooking
• Management
• Senior care
• Retail sales
• Direct sales
• Store management
• Communication skills
• Construction
Languages
• Spanish - Fluent
Certifications and Licenses
CPR,BLS, First Aid, AED
September 2020 to September 2022
Basic Life Support, or BLS, generally refers to the type of care that first-responders, healthcare providers and public safety professionals provide to anyone who is experiencing cardiac arrest, respiratory distress or an obstructed airway.
Driver's License
March 2018 to April 2026
Class C Driver’s License
State Of Georgia
Non-CDL Class C
BLS Certification
February 2023 to February 2024
CPR Certification
February 2024 to February 2026
Assessments
Sales fit — Proficient
February 2023
Measures the traits that are important for success in sales positions Full results: Proficient
Cleaner fit — Proficient
April 2023
Measures the traits that are important for successful cleaners Full results: Proficient
Warehouse safety — Proficient
October 2022
Using safe practices in a warehouse setting
Full results: Proficient
Customer focus & orientation — Proficient
July 2022
Responding to customer situations with sensitivity Full results: Proficient
Retail merchandising — Proficient
March 2024
Planning, designing, building, and maintaining merchandise displays Full results: Proficient
Inside sales — Proficient
February 2023
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Work style: Reliability — Proficient
April 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Mechanical knowledge — Proficient
March 2023
Understanding and applying mechanical concepts and processes Full results: Proficient
Delivery driver — Proficient
February 2023
Interpreting instructions or signs and solving problems Full results: Proficient
Verbal communication — Proficient
August 2022
Speaking clearly, correctly, and concisely
Full results: Proficient
Call center customer service — Proficient
June 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Sales skills — Proficient
February 2022
Influencing and negotiating with customers
Full results: Proficient
Work motivation — Proficient
May 2022
Level of motivation and discipline applied toward work Full results: Proficient
Work style: Reliability — Proficient
September 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Work style: Reliability — Proficient
March 2024
Tendency to be reliable, dependable, and accountable at work Full results: Proficient
Retail customer service — Proficient
June 2022
Responding to customer situations in a retail setting Full results: Proficient
Retail customer service — Proficient
November 2023
Responding to customer situations in a retail setting Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient February 2023
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Sales skills — Proficient
February 2023
Influencing and negotiating with customers
Full results: Proficient
Customer service — Proficient
November 2023
Identifying and resolving common customer issues
Full results: Proficient
Work style: Reliability — Proficient
January 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Management & leadership skills: Impact & influence — Proficient February 2023
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Automotive maintenance — Proficient
March 2023
Knowledge of vehicles, vehicle maintenance, and repairs Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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