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Technical Lead Continuous Improvement

Fair Oaks, FL, 33611
May 25, 2024

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Shawn Blades 813-***-****

Professional Experience


Technical Lead Tampa, FL. Aug. 2017 – Feb. 2023

! Achieved success across five diverse assignments in the banking and investment domains, garnering recognition and a subsequent assignment for a new challenge within the company.

! Navigated cultural and time zone differences as the liaison for geographically dispersed teams, resolving issues and ensuring alignment for key project deliverables.

! Leveraged Agile Scrum to streamline multiple workflows and optimize resource allocation, increasing capacity by 10-30% to boost team productivity for both onshore and offshore teams on multiple teams.

! Troubleshooted complex technical and logistical issues affecting the onshore and offshore teams, enabling continued productivity and meeting critical project deadlines.

! Spearheaded story analysis and estimation, ensuring team members have clear priorities, clear requirements and accurate resource allocations, leading to reduction in bottle necks.

! Championed continuous improvement, facilitating team retrospectives and implementing changes that led to an increase in project predictability.

! Proactively identified and resolved communication and cultural barriers between onshore and offshore teams, fostering a collaborative and productive work environment.

! Led the development and implementation of a COVID-19 return-to-work solution using Java, JavaScript, jQuery, HTML, Archibus, and Oracle, ensuring a smooth and safe transition.

! Leveraged strong analytical and problem-solving skills to tackle challenging stories, ensuring project success and meeting aggressive deadlines.


Application Developer Indianapolis, IN. Mar. 2015 – Jun. 2017

! Demonstrated expertise in full-stack development, proficiently utilizing Java, JavaScript frameworks, SQL and IBM E-Commerce to build robust e-commerce websites.

! Utilized REST and SOAP APIs to streamline workflow and automate tasks, saving time and resources.

! Increased team efficiency by automating manual processes with custom UNIX bash scripts and QuickBuild configurations.

! Played a key role in a 24/7 on-call team for mission-critical web applications, ensuring high availability and rapid resolution of incidents.

! Successfully absorbed a challenging technical environment within four months, exceeding expectations and contributing value quickly.

! Automated deployments for lower-level environments using QuickBuild, streamlining workflows and improving efficiency and reducing deployment issues with standard processes.

! Analyzed and resolved complex technical issues escalated from incident management, collaborated with cross-functional teams to implement solutions, and managed enhancement requests and defect tracking using Jira, contributing to increased system stability and improved user experience.

! Actively participated in the full recruitment cycle for new developers, from sourcing and outreach to technical screening and final hiring decisions.

! Played a key role in the onboarding process for new team members, providing training, mentorship, and support, ensuring a smooth transition and rapid integration into the team. MISO

System Analyst II(Development Focused) Indianapolis, IN. Oct. 2012 – Mar. 2015

! Stepped up to take technical ownership and leadership of a troubled application, spearheading its development through extensive Java and SQL changes to resolve numerous defects.

! Leveraged strong understanding of database management (Oracle) and web development frameworks

(Spring MVC) to automate manual processes and improve efficiency.

! Led the development and delivery of a [type of application] through the entire Agile SDLC, managing requirements, development, testing, and deployment on time and within budget.

! Played a key role in the company's Agile transformation, contributing to improved collaboration, faster delivery, and increased customer satisfaction.

! Diagnosed and resolved critical incidents impacting sixty applications, ensuring 24/7 uptime and minimizing user disruption.

! Demonstrated exceptional learning agility by acquiring comprehensive knowledge of the system two months ahead of schedule.

! Leveraged strong communication skills to bridge the gap between business, technical teams, and management, proactively identifying and addressing potential issues to minimize future disruptions.

! Completed a project resolving over 140 defects and enhancements, demonstrating strong project management skills and attention to detail.

! Collaborated with colleagues through comprehensive code reviews, identifying and resolving potential issues prior to integration, leading to a more robust and maintainable application.

! Developed and maintained comprehensive automated test suite using SOAPUI, ensuring thorough coverage of API functionality and performance.

! Meticulously reviewed and updated all documentation to reflect changes made, ensuring accuracy and consistency across all relevant materials.

! Communicated effectively with auditors, demonstrating deep understanding of regulations and providing clear, concise responses to their inquiries.

Quick Solutions

Software Engineer Columbus, OH. Jul. 2012 – Aug. 2012

! Successfully contributed to the project within three days by demonstrating my ability to learn and adjust in the technical environment using JUnit to test all software before release to production.

! Wrote PHP, HTML, CSS, JavaScript, AJAX, JQuery and SQL to meet requirements.

! Used Chrome, Firefox, Internet Explorer development tools and Eclipse IDE. Robert Half - Commanco Contract

Software Engineer Tampa, FL. Jun. 2012 – Nov. 2012

! Led the requirements gathering process for a product update, Created estimates for fixing defects and required enhancements as well as writing requirements and user stories.

! Successfully familiarized myself with the system quickly, enabling me to complete the project ahead of schedule.

! Developed Java using NetBeans to reduce defects and deliver enhancements. Titan Resources - IBM Contract

WebSphere Portal Support Dallas, TX. Aug. 2011 – Dec. 2011

! Resolved all WebSphere Portal issues for IBM business partners, for WebSphere Portal and WebSphere Application Server

! Advised Business Partners on creating Portal pages and issues with those Portal pages Issues included installation errors, migration errors, upgrade errors, how to, performance and coding errors

! Troubleshooted system log files and Java(J2EE) application log files Self Employed

Freelance Web Developer Houston, TX. Mar. 2010 – Jun. 2011

! Wrote freelance software in Java, HTML, CSS, PHP, and JavaScript for multiple clients

! Experience with both Windows and UNIX environments Nationwide Insurance

Senior Analyst Columbus, OH. Jun. 2007 – Mar. 2009

! Centralized application support, joined this team to provide expert level application support on systems previously coded and supported and was consistently the leader in resolved issues.

! Consistently ranked #1 in resolving complex user inquiries due to extensive knowledge of Nationwide’s Claim systems and ability to think outside the box, resolving the most issues on the team with minimal reoccurring issues.

! Responsible for root cause analysis work to reduce incidents on those systems, identifying duplicates, severe and tasks that can be automated. Reducing defects by 20%.

! Developed expertise in troubleshooting and resolving hardware and software issues on claims desktop computers and AS400 systems, exceeding performance expectations by resolving 80% of tickets within the first call.

! Utilized innovative training methods, including simulations and hands-on activities, to ensure effective knowledge transfer and skill development, contributing to a reduction in team support errors.

! Analyzed and fixed production defects as well as developed for teams previously worked on.

! Responsible for 24/7 production support; including debugging logs, system errors, and server errors.

! Supported all desktop software including estimating software, Lotus Notes, Microsoft Office products and connectivity issues.

Nationwide Insurance

Senior Software Developer Columbus, OH. Jun. 2004 – Jun. 2007

! Maintained software for all claims vendors using Java and C++ for all claims settling applications using tools such as WebSphere IDE when working on Java and with Visual C++ when working on C++ using both SQL Server and IMS databases.

! Analyzed new projects to determine time and coding requirements as well as developing specifications and design documents.

! Wrote new software and debugged existing for all systems interfacing with Nationwide's vendors

! Administer code reviews and mentor other Developers.

! Responsible for deploying code to all environments as well as updating and crating appropriate documentation.

! Completed a project to rewrite the interface with IBM Content Manager 8 which was a C to C++ conversion.

Nationwide Insurance

Computer Programmer Columbus, OH. Sep. 2000 – Jun. 2004

! Maintained software for all of the online COBOL in Back Office Systems using tools such as; Expeditor, IBM debug tool, IBM Fault Analyzer, File aid, File Manager, ChangeMan, TSO, VMB, QMF, CA7, Platinum, Micro focus and Abend aid.

! Wrote and updated batch programs and JCL jobs as well as maintaining real time claims system.

! Integral part in major merge project and helped map data, gather requirements and develop specifications. Skills

Languages: SQL(All flavors), Java, J2EE, J2SE, C++, HTML, PHP, JavaScript, AJAX, CSS, UNIX bash scripting, Power Shell, COBOL, Assembler, Visual Basic, Python Data Exchange: SOAP, REST, XML, JSON, MQ

Frameworks: Spring, Struts, JQuery, Angular

Design Patterns: MVC, Singleton, Factory, DAO, DI, Iterator Database: Oracle, MySQL, DB2, SQL Server, IMS, RSA, ACCESS, MongoDB IDE: WebSphere, RAD, Eclipse, Visual C++, NetBeans, STS, Expediter, Visual Studio Servers: WebSphere, WebLogic, Apache, JBoss, Glassfish, IIS Testing: Unit Testing, JUnit, Cucumber, Test Director, Test Track Pro, SOAPUI, TeamQuest Operating Systems: Windows, UNIX, Linix, MAC

Communication: Confluence, Jira, Sharepoint, Outlook, Lotus Notes, Stack Overflow, Teams Source Control: CVS, SVN, Perforce, Git, Manual

Issue Management: Jira, Remedy, Manual, Service Now Other Skills: XMLSpy, SSH, winSCP, Putty, Poster, SOLR, Google Analytics, QuickBuild, Microsoft Project, leadership, teaching, mentoring, WebSphere Content Management, WebSphere E-commerce, Agile, TypeScript


DeVry University: Bachelors, Technical Management, 2014 Graduated Cum laude, Indianapolis, IN. Franklin University Bachelors, Computer Information Systems 2004 Continued at Devry, Columbus, OH. Columbus State University Associates, Computer Programming, 2001 Continued at Franklin, Columbus, OH.

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