Customer Service Baton Rouge
Resume:
Demetres Davis
Denham Springs, LA *****
***************@*****.***
Work Experience
Patient Access Representative
Franciscan Missionaries of Our Lady Health System - Baton Rouge, LA March 2020 to Present
My job is to verify patients information and updates in needs to be. I'm also train to verify and code insurance for patients.
Customer Service Representative
Lowes Home Improvement - Baton Rouge, LA
January 2013 to March 2020
• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Wireless Sales Manager
MarketSource - Baton Rouge, LA
September 2015 to May 2016
Driving sales productivity and customer satisfaction within Target Mobile retail locations on various wireless products, accessories and services to customers.
• Providing customer service consultation within retail locations
• Coaching for content and skill improvement to the retail store management and sales associates
• Providing positive reinforcement and adult learning techniques to promote learning and skill improvement
• Maintaining sound knowledge of multiple carriers wireless products and services
• Attending requested training sessions and conference calls
• Reviewing new product and service offerings from Target Mobile
• Establishing and managing critical relationships within Target Mobile
• Developing and managing positive business relationships with retail store management and employees
• Serving as a point of escalation for questions or issues including individual customer issues Lead CSR
Circle K Gas Station - Baton Rouge, LA
May 2009 to December 2012
• Greet customers entering establishments.
• Receive payment by cash, check, credit cards, vouchers, or automatic debits.
• Issue receipts, refunds, credits, or change due to customers.
• Assist customers by providing information and resolving their complaints.
• Answer customers' questions, and provide information on procedures or policies. Education
High school or equivalent
Port Allen High School - Port Allen, LA
August 2004 to May 2008
Skills
• Epic
• Customer support
• Microsoft Office (10+ years)
• Hospital Experience
• Insurance Verification
• Medical Records
• EMR Systems
• Medical Billing
• Medical Scheduling
• Sales
• Retail management
• Childhood development
• Adult education
• Customer service
• Order entry
• Clerical Experience
• Medical Terminology
• HIPAA
• Experience Administering Injections
• Laboratory Experience
• Triage
• Phone Etiquette
• Transcription
• Data Entry
• Medical office experience
• Clinic
• Medical terminology
• Microsoft Excel
• Microsoft Word
• English
• Microsoft Office
• Bilingual
• Organizational skills
• Property management
• Marketing
• Upselling
• Typing
• Weight loss
• Filing
• Vital Signs
• Wine knowledge
Certifications and Licenses
Driver's License
February 2018 to August 2024
BLS Certification
March 2022 to March 2025
Assessments
Delivery driver — Completed
May 2022
Interpreting instructions or signs and solving problems Full results: Completed
Basic maintenance and repair — Proficient
July 2023
Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities
Full results: Proficient
Customer service fit — Proficient
March 2021
Measures the traits that are important for success for customer service roles Full results: Proficient
Protecting patient privacy — Proficient
July 2022
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Food service: Customer situations — Proficient
March 2024
Identifying and addressing customer needs in a food service setting Full results: Proficient
Call center customer service — Proficient
May 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient September 2023
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Medical receptionist skills — Proficient
June 2022
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Retail customer service — Proficient
July 2022
Responding to customer situations in a retail setting Full results: Proficient
Management & leadership skills: Impact & influence — Completed September 2023
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Completed
Administrative assistant/receptionist — Proficient July 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Customer service — Proficient
February 2021
Identifying and resolving common customer issues
Full results: Proficient
Attention to detail — Proficient
July 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Written communication — Completed
May 2023
Best practices for writing, including grammar, style, clarity, and brevity Full results: Completed
Customer focus & orientation — Proficient
March 2022
Responding to customer situations with sensitivity Full results: Proficient
Business math — Proficient
February 2024
Using basic math to solve problems in a business context Full results: Proficient
Front desk agent (hotel) — Proficient
May 2023
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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