Customer Service Security Officer
Resume:
Jesse Johnson
Customer Service Veteran
Murfreesboro, TN 37128
ad5yjk@r.postjobfree.com
A diligent individual possessing a multi-faceted background ranging from journalism, consumer retail, clerical support as well as private security services. Willing to relocate to: Nashville, TN - Smyrna, TN - Franklin, TN Authorized to work in the US for any employer
Work Experience
Security Officer
Brosnan Risk Consultants - Huntington Beach, CA
February 2020 to February 2024
Uniformed Security Officer with post assignment to the Huntington Beach Walmart Store off Talbert Ave. Observe security and safety issues while conducting consistent walks around the entire store as well as the outside parking lots and extended property. Log timely reports involving any incidents or hazards observed. Also assist loss prevention by utilizing alertness and communication concerning potential shoplifters. Provide respectful customer service to all visitors and employees at the store. Security Guard (Unarmed)
OC Patrol - Anaheim, CA
August 2019 to January 2020
Full-time position conducting both post and patrol assignments at various community properties and private businesses across Orange County. Provide daily reports on any suspicious activity or incidents while on site, conduct surveillance with periodic foot patrols at assigned locations, multiple vehicular watch patrols and full parking enforcement throughout the course of one shift whether day, night or graveyard. Also performed video surveillance for high-end clients. Customer Service Representative (CSR)
XR, llc. - Huntington Beach, CA
May 2019 to July 2019
• Inbound call center agent for major retail and wholesale adult novelty manufacture and distributor.
• Process orders, returns and shipping, maintain customer correspondence through switchboard and email platforms.
247Sports Team Site Publisher
CBS Interactive - Nashville, TN
November 2014 to January 2019
• Online Publisher on the 247Sports network, a division of CBS Interactive.
• Provided exclusive, in-depth coverage of Vanderbilt University sports.
• Subscription-rate increased by over 40% during time with the company. Store Porter
Fazolli's Italian Restaurant - Murfreesboro, TN
January 2017 to November 2017
• Primary maintenance & custodial technician for fast-causal restaurant.
• Cleaned store equipment, fixed back of house issues, processed supply orders. Tier 2 Product Evaluator
Shoe Metro E-Commerce - Nashville-Davidson, TN
August 2015 to May 2016
• Evaluated merchandise for online shoe wholesale retailer.
• Averaged 121 unit database entries & processed fulfillment orders.
• Answered inbound calls for specialized orders and provided quality assurance to customers.
• Assisted in logistical operations such as order pulling, packing and shipping. Rivals.com Team Site Owner & Publisher
VandySports.com, LLC. - Nashville, TN
July 2004 to November 2014
• Publisher of Transports on the Rivals.com, a division of Yahoo Sports.
• Provided news, insider info & featured content on Vanderbilt sports.
• Subscription-base rose by over 300% during my time with company. Operations Associate
Belk Southern Style - Murfreesboro, TN
March 2012 to September 2013
• Store operations and planning staff
• Logistics, price adjustments, signage changes, merchandising Customer Service Representative
National Association of State Boards of Accountancy - Nashville-Davidson, TN May 2010 to September 2010
• Answered inbound calls for CPA Exam candidates within the Professional Credential Services department of the National Association State Boards of Accountancy.
• Processed payments for testing events within all states and territories, accessed college transcripts for eligibility requirements, maintained candidate database with accurate call history logs and solution notes.
• Processed national certifications for US Marshalls and the National Parks Association as well as state licensure in other professional trades.
Entertainment Merchandising Specialist
Anderson Merchandisers - Nashville-Davidson, TN
October 2007 to July 2010
• Served as entertainment media merchant for various Walmart Stores across middle Tennessee area.
• Distributed new releases stock of books, DVD/BluRay and CD on a weekly basis.
• Performed studio level special promotions as well as company events.
• Processed returns of overstock and deleted titles for buyer credits. Lead Electronics Sales Associate
Walmart - Murfreesboro, TN
June 2001 to March 2007
• Lead sales associate in electronics department.
• Provided customer service on entertainment products and innovations
• Maintained perpetual inventory with POS scan gun or backroom module
• Enforced company and manufacture policies.
• Trained several new hires or department transfers Education
None in Art & Journalism
Austin Peay State University - Clarksville, TN
August 1996 to May 1998
High school in Honors courses
Antioch High School - Antioch, TN
August 1992 to May 1996
Certifications and Licenses
Bureau of Security and Investigative Services
August 2019 to August 2025
BSIS Guard Card ID 6453127. California.
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