Customer Service Resident Assistant
Resume:
M
Pamela
Mackall
Pamelamackall@gmail
.com
Washington, DC 20020
SUMMARY
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. SKILLS
Effective Planning
Housekeeping abilities
Strong interpersonal skills
Service-Oriented
Detailed-Oriented
Customer Service
EXPERIENCE
Resident Assistant
Washington, DC
Horizon Air/ Apr 2019 to Aug 2021
Conducted regular room checks throughout shift to ensure cleanliness standards are met.
Assisted with meal preparation and feeding of residents as necessary. Transported residents to appointments or other destinations as required utilizing wheelchair accessible vehicles.
Reported any concerns about the wellbeing of a resident to the supervisor immediately. Performed light housekeeping duties such as changing linens and tidying up common areas.
Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
Housekeeper
WASHINGTON, DC
HILTON/ Jul 2019 to Mar 2020
Cleaned bathrooms, including toilets, tubs, showers and sinks. Changed bed linens and towels, tidied up rooms.
Stocked amenities such as soap, shampoo and toilet paper in guest rooms. Replenished supplies such as drinking glasses and coffee cups in guest rooms. Emptied trash receptacles throughout the property. Responded to requests from guests regarding housekeeping needs. Inspected guest rooms after cleaning to ensure they were presentable. Reported any maintenance issues or damage to supervisors immediately. Delivered requested items such as extra pillows or blankets to guest rooms. Followed safety procedures when handling hazardous materials. Disinfected telephones, light switches and other frequently touched objects. Returned rooms to occupant-ready status to satisfy future guests. Housekeeper
OXON HILL, MD
Gaylord Hotels And Resorts/ Mar 2008 to Jan 2019
Cleaned bathrooms, including toilets, tubs, showers and sinks. Changed bed linens and towels, tidied up rooms.
Emptied trash receptacles throughout the property. Maintained a clean linen closet by folding sheets neatly on shelves. Responded to requests from guests regarding housekeeping needs. Inspected guest rooms after cleaning to ensure they were presentable. Reported any maintenance issues or damage to supervisors immediately. Delivered requested items such as extra pillows or blankets to guest rooms. Followed safety procedures when handling hazardous materials. Disinfected telephones, light switches and other frequently touched objects. Vacuumed floors and dusted furniture to maintain organized, professional appearance. Interacted pleasantly with clients and guests when performing daily duties. School Bus Attendant
Upper Marlboro, MD
Board of Education/ Feb 2001 to Apr 2001
Greeted students as they boarded the bus and ensured that they were seated properly. Monitored student behavior on the bus to ensure safety of all passengers. Adhered to school district policies and procedures for transportation of children. Assisted with loading and unloading of wheelchairs and other mobility devices onto the bus.
Communicated effectively with parents, teachers, administration, and other staff members regarding student issues or concerns.
Maintained a clean and organized bus interior at all times. Performed daily pre-trip inspections of the vehicle including checking fluid levels, tire pressure, lights, brakes.
Provided basic first aid assistance in case of minor injuries while on board the bus. Ensured compliance with state laws pertaining to pupil transportation services and operations.
Reported any incidents or accidents promptly to supervisors or designated personnel according to established protocols.
Custodian
Clinton, MD
Southern Maryland Hospital/ May 1998 to Aug 2001
Stocking restrooms with necessary paper products such as toilet paper and paper towels; replenishing soap dispensers when needed.
Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
Disinfecting high-touch areas including doorknobs, handrails on stairs, escalators., elevator buttons.
EDUCATION AND TRAINING
High School Diploma
Suitland High School Jun 1988
District Heights, MD
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