Customer Service Continuous Improvement
Resume:
TASHANNA
MACALUSO
ADMINISTRATIVE
ASSISTANT
****************@*****.***
Santa Barbara, California 93101
CONTACT
SKILLS
• Food safety understanding
• Safe Food Handling
• Food inspection
• Guest Relations Management
• High-volume dining
• Customer Service
• Dining area maintenance
• Reservation Management
• VIP support
• Salesmanship
• Professional Appearance
• Team Collaboration
• Reservations Management
• Food sales and promotion
• Reliability
• Multitasking
• Continuous Improvement
• Self Motivation
Reliable and friendly foodservice worker with years of experience in fast- paced restaurant environments. Skilled at taking orders, memorizing menu items, and delivering excellent customer service. Highly organized and efficient multitasker with a knack for anticipating customer needs. Well-rounded candidate with a passion for providing exceptional customer service. Possesses strong organizational and time management skills, and a thorough understanding of all food and beverage menus. Able to work efficiently in fast-paced environments and handle multiple tasks simultaneously.
PROFESSIONAL SUMMARY
Waitress
Trattoria vittoria, Santa Barbara, California
Lawyers assistant
Law office of Jesse LB Hill, San Luis Obispo, California Restaurant Server
EXPERIENCE
October 2023 - Present
Managed multiple tasks simultaneously while maintaining high quality standards of service.
•
Maintained a positive attitude towards guests at all times by providing friendly conversation during interactions.
•
Contributed positively to the team atmosphere in order to promote an enjoyable
• work environment.
• Trained new employees on restaurant policies.
Performed opening and closing duties such as restocking supplies, cleaning work areas and setting up the dining room for next day's business.
•
Successfully handled large parties or groups of diners simultaneously in a fast
• paced environment.
February 2017 - December 2020
• Maintained client confidentiality by protecting
Provided administrative support to attorneys, including scheduling meetings, preparing and filing documents
•
• Attended court proceedings in order to provide assistance
• Answered phones promptly while providing professional customer service
• Ordered supplies necessary for office operations on an ongoing June 2014 - January 2017
The rock seafood and grill, Nipomo, California
Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
•
Performed daily inspections of the facility to ensure cleanliness standards were met.
•
Monitored guest satisfaction through direct interaction with customers during
• their dining experience.
Provided superior quality service to ensure highest satisfaction levels among guests.
•
Exhibited proficiency in greeting guests, taking reservations, seating patrons, answering inquiries and providing information about the restaurant's offerings.
•
Diploma in Arts
Barbizon of Hollywood, Los Angeles, California
High School Diploma
Del Rio continuation high school, Atascadero, California Stress management course
Santa Barbara city college, Santa Barbara, California EDUCATION
2008
June 2012
Susan Rogan — Hospitals
Nurse
********@*****.***
Vittoria Comin — Trattoria Vittoria
Restaurant Manager
**********@*****.***
Judi Lawson — Santa Barbara Bowl
Security Guard
************@*****.***
REFERENCES
Previous Coworker
Employer
Friend
VOLUNTEER EXPERIENCE
Resident Assistant
The giving tree sober living, Santa Barbara, California September 2023 - Present
Elderly Caregiver
The giving tree sober living, Santa Barbara
COMMUNITY SERVICE
September 2023 - Present
Perform housekeeping duties, such as cooking, cleaning, washing clothes or dishes, or running errands.
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Plan, shop for, or prepare nutritious meals or assist families in planning, shopping for, or preparing nutritious meals.
•
Transport clients to locations outside the home, such as to physicians' offices or
• on outings, using a motor vehicle.
Instruct or advise clients on issues such as household cleanliness, utilities, hygiene, nutrition, or infant care.
•
Contact this candidate