Human Resources Customer Service
Resume:
Mereia Tamani
Email: ad5yht@r.postjobfree.com /ad5yht@r.postjobfree.com-
074********.Address :4 Vimy crescent, Bulford.SP4 9FS.Salisbury
‘Support. Assist & Deliver
An experienced administrative Fully qualified and experienced in planning and coordinating functionality at international, operational, and strategic level. Looking for a new challenge to enable portfolio delivery through managerial and quality supporting skills. KEY ACCOMPLISHMENTS
Implementing efficient organizational systems, streamlining processes to improve productivity, reducing overhead costs, effectively managing schedules or calendars, resolving conflicts diplomatically, handling sensitive information with discretion, and consistently meeting deadlines. Additionally, if you've implemented new software or technology to enhance administrative tasks, that could be a noteworthy accomplishment.
KEY STRENGTHS
Organisation Resource management Integrity & Discretion
• Teamwork Analytical management Communication
• Time management Administration Values and
standards
EDUCATION, QUALIFICATIONS & TRAINING COURSES
Teaching Assistant course start date 28/05/2024
Security Depots Training Centre: Highfield Level 2 Award for Door Supervisors in the Private Security Industry. Gained 4
th
January 2024
Arden University: MSc Strategic Human Resource Management 12/01/2024 present. Arden University: Ba (Hons) Business Human Resources Management Course 28/01/2020-2023 Lomary secondary school 1994 to 1997
Lautoka Fijian School 1986 to 1993
Computer Skills
MS Office (including Excel, Word, Power Point Presentation, SharePoint) Zoom, MS Teams
Business Customer Service Advisor
EON 22/02/2020 – 12/12/2023
• Handling enquiries
• Answering incoming calls
• Outgoing calls
• Offering customers products and services
• Performing administrative functions
• Updating client accounts
• Processing customer correspondence
• Managing multiple task
• Meeting targets
• Business moves as of Change of Tenancy Move in and move out.
• Identify the type of meter that the customer’s have installed and many more. Receptionist
Aldershot Garrison Sports Centre. January 2019-June 2019 Secretary/ Administrator
GOLDEN PLAY SOLUTION - London - September 2013 to April 2017
• use a word processing package such as Microsoft Word
• audio and copy type.
• write letters.
• deal with telephone and email enquiries, using an email system (e.g., Outlook) •photocopy and print various documents, sometimes on behalf of other colleagues •organise and store paperwork, documents, and computer-based information •create and maintain filing and other office systems.
• keep diaries and arrange appointments.
• schedule and attend meetings, create agendas, and take minutes - shorthand may be required.
• book meeting room and conference facilities
• liaise with staff in other departments and with external contacts.
• order and maintain stationery and equipment.
• organise travel and accommodation for staff and other external contacts. use a variety of software packages (including Excel, Access, and PowerPoint) to manage data and produce documents and presentations.
• use content management systems (CMS) to maintain and update websites and internal databases.
• manage and maintain budgets and carry out invoicing.
• sort and distribute incoming post and organise and send outgoing post (this may involve the use of a franking machine)
• recruit, train and supervise junior staff and delegate work as required.
• manipulate statistical data.
• arrange in-house and external events.
• arrange training for staff members.
Duty Manager/Supervisor
Kidz About Indoor Park - August 2016 to December
2016 Responsibilities & Achievements Delegating tasks. Monitoring the team's performance
Assisting the team by performing the tasks with them Helping with training and development Completing paperwork (yes, there's always admin to do) Handling complaints (from both staff and customers) Reporting to senior management / personnel when required. Giving orders and direction. Delegate the authority for completing work assignments, keeping in mind that the final product is the responsibility of the super- visor. Organise and plan the workload to ensure maximum production with minimum effort and confusion.
Control the workload and see that all work is completed correctly. Keeping records and preparing reports.
Procuring supplies and equipment to perform the work. Preventing accidents and controlling hazards and hazardous material. Maintaining discipline.
Promoting teamwork.
Maintaining the quality and quantity of work. Getting the right person on the job at the right time.
Volunteer
SSFA Aldershot -Jan 2013 – March 2013
Citizen Advice Bureau Aldershot- March 2013 to June 2013 as a Reception (Temp cover)
Duties included Meet and greeted clients, book appointments for them, amend phone numbers addresses and etc support worker.
Anytime care Agency - March 2011 to December 2012
Support worker
Supporting the elderly with their everyday living.
. Providing companionship and conversation
. Providing stabilisation and assistance with walking. Preparing meals and cleaning up meal-related items. Providing medication reminders and appointment reminders Angel Human Resources - Aldershot - February 2011 to April 2011 Assistant-Supporting the elderly with their everyday living. Aslundsmarka in Norway - NO - February 2008 to December 2009 Supporting the elderly with their Care services are personal in nature and often include assistance with activities of daily living.
Assisting with bathing
. Assisting with grooming
. Assisting with toileting and incontinence issues Mix store kiosk in Norway as a sale person.
March 2005 to November 2007
Sales Assistant
Rent out DVD’s to customers and cash handling. Norway Raufosstun Sykehjem in Norway - January 2003 to February2005 Care assistant
Supporting the elderly
Assisting with bathing
Assisting with grooming
Assisting with toileting and incontinence issues
12/02/2000-18/12/2002 Unregards barn Hagen in Norway Teaching Assistant
. Help the children with their reading, drawing, and singing and activities. Report any maintenance issues immediately to line manager. Lautoka Hotel (Fiji) - February 1999 to November 1999 as a reception.
. Deliver excellent customer service, always.
. Assist in keeping the hotel reception area clean and tidy, always.
. Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via email. Administer all reservations, cancellations, and no-shows, in line with company policy. Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximising bedroom sales opportunities
. Fulfil all reasonable requests from guests to ensure their comfort, satisfaction, and safety.
. Conduct regular security checks throughout the day and report any security. issues to line manager. Report any maintenance issues immediately to line manager, including all. furniture, fittings, and equipment. Provide reports, as required, for housekeepers and management.
. Be responsible for evacuation, in cases of emergency, acting as first point of contact for guests and the emergency services.
. Maintain personal knowledge by completing in-house training and workbooks.
. Always adhere to all company policies and procedures and licensing laws
. Be involved and contribute at team meetings.
. Carry out instructions given by the management team and head. Reference
Manager
Aldershot Garrison Gym
Alex Booker
Varasiko Suka
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