Customer Service Clinical Laboratory
Resume:
Windy Johnson
Sanger, TX *****
********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Clinical Laboratory Assistant
Children's Health - Plano, TX
October 2022 to Present
Working in the outpatient lab my duties include proper identification of patients for blood collections, input physicians orders, successful venipuncture on infant to adolescents and process specimens in a timely manner for lab testing.
Medical Technician
MEDXM - Dallas, TX
January 2019 to March 2023
Travel around different parts of the United States to perform Diabetic Retinal Exams, HgbA1c and Dexa exams. Using customer service skills and patient care to go into members homes to perform exams. Working independently and keeping myself on a strict time frame without guidance to maintain all appointments and submit all work in a timely manner daily. Clinical lab emergency room lead
Texas Health Resources - Dallas, TX
March 2020 to November 2021
Working in the critical emergency department, my job is to draw labs from patients and process in a timely manner for testing and proper diagnosis. I perform point of care testing within 10 minutes and deliver results directly to the assigned physician for all strokes, traumas, stemis and cprs. I am to have all labs drawn and processed within 30 minutes of patients arrival to the emergency department so they can be properly assessed and treated during their emergency visit. I train new employees on proper technique and hospital requirements as well as communicate between the dr on staff and laboratory for problem resolution and maintaining accurate timely results. Clinical Laboratory Assistant
Cook Children's Health Care System - Fort Worth, TX April 2018 to April 2019
Perform venipuncture on neonatal patients to teens for the successful testing of specimens for diagnosis. Process patient specimens, accession, EMR, and stat lab collections. Responsible for morning hospital runs and draws of all labs in a timely manner for patient treatment. LABORATORY MANAGER
Schryver medical - Dallas, TX
August 2006 to June 2018
PROLAB/SCHRYVER MEDICAL
Manage a team of 40+ employees for the stat department ensuring that the department's stats and timed collections are collected in a timely manner. Assisted with the successful transition of ProLab, Metro Stat, and Schryver Medical. Provide training and coaching to employees on different practices to manage time effectively and on the collection of quality samples. I have also been responsible for proper route placement, geographical order of facilities, management of overtime, counseling of employees, dispatching stats in an orderly fashion, specimen processing and ordering, employee scheduling, problem solving, management of company fleet, and perform venipunctures on routes and stats to assist my team as well as other geographical areas of the company when needed. Worked closely with sales team to gain and maintain accounts as well utilize customer service skills for conflict resolutions. PHLEBOTOMY FLOAT/ TRAINER
QUEST DIAGNOSTICS
February 2010 to March 2016
Worked in a Patient Service Center where my responsibilities consisted of the daily opening and closing of the facilities and physicians' offices, verification of patient insurance, accurate input of patient lab requisitions, specialized testing, processing of specimens for testing, proper collection of blood specimens via venipuncture on pediatrics to geriatrics, D.O.T. drug screen collections, and proper training of new employees at numerous Quest Diagnostic facilities throughout the DFW Metroplex. Mobile Phlebotomist
Carter Bloodcare - Bedford, TX
October 2002 to August 2006
Traveled with a team of phlebotomist to prepare blood drives around the metroplex and beyond. Performed vein puncture on donors, medical history interviews and hemoglobin capillary sticks to determine eligibility for donations.
Education
Some college
Skills
• EXCEL
• WORD
• Medical Laboratory
• Microsoft Office (10+ years)
• Microsoft Word (10+ years)
• ICD-10 (10+ years)
• Medical Terminology (10+ years)
• Insurance Verification (10+ years)
• Management Experience (6 years)
• CPR (10+ years)
• Receptionist (10+ years)
• Medical Records (10+ years)
• CNA
• Data Entry (10+ years)
• Customer Service Skills
• Filing
• Vital Signs (10+ years)
• Billing
• Epic (7 years)
• Venipuncture
• EMR Systems
• Phlebotomy
• Patient Care
• Experience Administering Injections
• Medical Scheduling
• Medical office experience
• Computer skills
• Leadership
• Communication skills
• Supervising experience
• Medical records
• Medical terminology
• HIPAA
• EMR systems
• ICD-10
• ICD-9
• Epic
• Customer service
• Hospital experience
• Documentation review
• Vital signs
• Specimen collection / processing
• Heavy lifting
• Pediatrics
• Supervising experience
• Leadership
• Laboratory experience
• Negotiation
• Driving
• Teaching
• Office management
• Front desk
• PeopleSoft
Certifications and Licenses
CPR Certification
BLS Certification
October 2022 to November 2025
Additional Information
SKILLS
• Excel, word, office, power point
• Able to adapt to any environment
• Knowledge of all aspects of lab services
• Proficient in specialty testing/processing
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