Data Entry Call Center
Resume:
LESLIE DIANE BLOODSAW
Miami Gardens, FL 33055
Cell Phone: 305-***-****
WORK EXPERIENCE:
December 2023 – Current
Position: Substitute Teacher
Kelly Services
Miami, FL
Duties and Responsibilities:
Report to various school locations.
Interpret and implement lesson plans left by teachers.
Manage classroom activities and behavior.
Provide a written summary of daily activities to the permanent teacher.
November 2010 – May 2020 (Retired)
Position: Administrative Officer 2
Miami-Dade Corrections Department (Intake and Release Bureau)
2525 NW 62nd Street
Miami, FL 33147
Duties and Responsibilities:
Order supplies for three facilities.
Review and correct performance evaluations.
Records management which includes submitting paperwork to transfer records to the warehouse or paperwork for destruction of records.
Prepare various reports.
January 2006 – December 2015
Position: Home Agent
West at Home
Home Based
Duties and Responsibilities:
Take customers’ orders over the telephone.
Process order by taking shipping and payment methods.
Assist customers in searching for the items to be ordered.
November 2005 – November 2010
Position: Administrative Officer 2
Miami-Dade Police Department (Central Records Bureau)
9105 NW 25 Street
Miami, FL 33172
Duties and Responsibilities:
Supervision is exercised over 30 clerical and technician employees. Coordinate and direct the daily operations of two (2) units.
Leslie Bloodsaw
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Duties and Responsibilities (Continued):
Analyze administrative problems, recommend solutions, develop revised procedure and policy recommendations for the Bureau, and maintain contact with management and supervisory personnel within and outside the agency.
Perform, plan, and coordinate various administrative activities of a more complex nature such as assisting in budget preparation, purchasing, and expenditure controls.
April 2002 – November 2005
Position: Administrative Officer 1
Miami-Dade Police Department (Central Records Bureau)
Duties and Responsibilities:
Supervise one (1) unit which consists of 26 employees.
Conduct assigned research, procedural or administrative studies and projected budget planning for the unit.
Prepares narrative and statistical reports, proposing courses of action.
Prepare performance evaluations and disciplinary action reports.
February 2000 - April 2002
Position: Courtroom Clerk 2
Clerk of Courts Gerstein Justice Building
1351 NW 12 Street
Miami, FL 33125
Duties and Responsibilities:
Assemble and review case files for cases on court calendar
Ensure that case files are complete
Record summary information on cases during court sessions
Swear in witnesses, interpreters, and jurors during court sessions
Mark and disburse court exhibits and evidence and take custody of evidence in court
Respond to court questions regarding case file information
Enter into minutes all trial proceedings
Record verdicts, sentencing and information used to prepare court orders
Leslie Bloodsaw
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April 1993 - February 2000
Position: Police Computer Report Specialist III
Miami-Dade Police Department (Central Records Bureau/UCR Section)
Duties and Responsibilities:
Supervise four (4) employees
Review of data input of police case reports for completeness and accuracy
Prepare performance evaluations and disciplinary actions reports
Resolve problems with regards to incorrectly written reports
Maintain leave and attendance for payroll attendance record
Input offense/incident (O/I) Reports and supplements
June 1990 - April 1993
Position: Police Computer Reports Specialist II
Central Records Bureau/UCR Section
Duties and Responsibilities:
Research and enter data of criminal and non-criminal offense incident reports
Perform computer searches within Uniform Crime Reporting (UCR) guidelines
Ensure accuracy of data for monthly, quarterly, and yearly reports prepared for Mayor's office
May 1989 - June 1990
Position: Communication Assistant
Miami Police Department
400 NW 2 Avenue
Miami, Florida 33127
Duties and Responsibilities
Answer incoming 911 calls
Input information into computer
Order wreckers, fire rescue, and other services to assist police officers in the field
Leslie Bloodsaw
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February 1985- May 1989
Position: Employment Interviewer
Florida Department of Labor and Employment Security
Job Service of Florida
7900 NW 30 Avenue
Miami, Florida 33142
Duties and Responsibilities:
Maintain case files
Assign occupational titles and codes
Screen applicants and refer to suitable employment
Make promotional telephone calls for job development
Interview food stamp applicants
Refer applicants with problems to counseling, testing for selective placement
File reports with Food Stamp office with regards to sanctions, hires and school schedules
Perform as back-up Data Entry Operator
February 1984 - February 1985
Position: Interviewing Clerk
Florida Department of Labor and Employment Security, Job Service of Florida
Duties and Responsibilities:
Interview food stamp applicants for food stamp eligibility
Screen and refer eligible applicants to job openings
Verify placements
EDUCATION
St. Thomas University, Miami Campus
Master of Science
Management Specialization Public Administration
December 2004
Barry University, Miami Campus
Bachelor of Science
Business Administration
December 2001
Leslie Bloodsaw
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Education (Continued)
Miami-Dade Community College
Associate in Science
Business Administration
May 1999
SKILLS
Microsoft Word, Windows 95/98/2000, XP, WordPerfect, Lotus 123, Excel, Access, Typing 50 wpm, Data Entry
AWARDS/CERTIFICATES
Graduate Certificate in Human Resource Management May 2005
Graduate Certificate in Public Management May 2005
Civilian Supervisory Training Program, November 1994
Civilian Supervisory Training Program, September 1996
Supervisor Certification Program
Progressive Discipline
Proactive Performance Appraisal
Fair Employment Practices
Orientation to Personnel Procedures
Basic Management Skills
Complaint Counseling and Discipline Training
VOLUNTEER SERVICES
Sunday School Superintendent and Teacher
REFERENCES
Available Upon Request
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