Data Entry Project Management

Karen Ackerman

***************@*****.*** / 774-***-**** / Sterling, Massachusetts

Summary

Dedicated professional with two decades of experience managing technology and operations teams in the financial sector. Proven record of accomplishment as a solid communicator, consistently meeting company needs through well-organized and efficient practices. Demonstrates adaptability under pressure, thrives in dynamic environments, and successfully overcomes challenges to enhance the organizational brand.

Experience

Child Works Discovery Corp. - Manager 03/2020 - Current Holden, MA

Oversee day-to-day operations including parent interaction, child development, staff development, ensuring Massachusetts EEC regulations are met. Implemented employee satisfaction initiatives resulting in improved staff retention and increased productivity in a challenging market by fostering a collaborative work environment.

Bank Of New York Mellon Corp – Sr. Group Manager

Boston, MA 02/1998 - 01/2020

Led global teams in Application Delivery Services, Fund Accounting Support Desk, and Technology. Accomplished all routine management responsibilities such as hiring, merit budget oversight, and staff development. Took a lead role in strategic planning and implementation, serving as key liaison between operations and technology teams. Solid understanding of various applications and technical platforms, oversaw application to ensure that functionality met operations/client/ regulatory requirements with implementation of technical and/or data updates. Wrote technical and end-user guides and provided advanced application training to the Fund Accounting teams. Documented business and technical requirements, project management plans, data analytics, and presented information in written and verbal format to senior management. Provided project management for medium to large projects, including several projects to migrate data and applications to new platforms. Applied expertise to identify and mitigate risk, demonstrating a proactive approach to problem solving, as well as identifying business continuity risks and solutions. Used various data analytics tools to extract information from databases and present to external clients and internal teams to drive strategic decisions and improvements.

Skills

Business Administration

Risk Management

Business Continuity

Staff Development

Project Management

Verbal and Written Communication

Crisis Management

Legal and Regulatory Compliance

Access Management/Security

Technical Proficiencies include: ·

Microsoft Office (Project, Excel, Power

BI, PowerPoint), Six Sigma and Agile

SCRUM Methodology, SQL, Tableau,

SharePoint, SailPoint, Oracle, HTML,

Toad, NEXEN, JAVA, Python,

Powershell, UNIX, Mainframe

(CICS/DB2/COBOL/VMS/JCL)

Education and Training

06/2021

Southern New Hampshire University

Bachelor of Science: Business

Administration – MIS

Spring/Fall 2020, Spring 2021 -

President's List

Graduated magna cum laude

Assumption College

Mathematics

Worcester Polytechnic Institute

Computer Science

Certifications

Massachusetts EEC License

Director, Feb 2021

Karen Ackerman

***************@*****.*** / 774-***-**** / Sterling, Massachusetts Community Involvement

Princeton PTA: President (2020-2022), Secretary (2018-2020) Collaborated with parents, teachers, and school administration to oversee fundraising efforts, plan and implement community involvement opportunities, coordinate a diverse range of enrichment events, and fulfill teacher requests throughout my tenure. Demonstrated adaptability and resilience by maintaining a strong PTA presence during the challenging COVID school closure. Responsible for overseeing several fundraisers, consistently achieving an annual average of at least $40,000 to support PTA events. The success of these efforts highlights my ability to efficiently organize, lead, and contribute to the success of collaborative projects within a dynamic and changing environment.

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