Customer Service Case Manager

Teresa A. Parker

336-***-**** ad5yft@r.postjobfree.com

A professional that is efficient in managing multiple programs simultaneously while utilizing excellent judgment, critical thinking, organizational and strong project management skills; consistently able to provide high-level, systematic standards of performance.

Areas of Expertise

Written & Verbal Communication

Customer Service

Organizing/Planning

Rapport Building

Microsoft Office

Problem Solving

Confidentiality

Schedule Implementation

Deadline Oriented

Accurate Record Keeping

Reporting/Communication

Monitor, evaluate, and record client progress with respect to treatment/housing or related goals.

Modify treatment plans according to changes.

Maintain accurate records and reports regarding the clients’ history, progress, and services provided, and related mandated information.

Produce effective planning and evaluations in relationship with program.

Quality review medical records for federal auditing.

Gather information for month recording.

Outreach/Advocacy

Guide individuals and groups to assist them in dealing with issues related to their current status.

Educate clients and community members about mental and physical illness, substance abuse, and community resources.

Refer patient and family to community resources.

Provide services in accordance with Person Centered Plans, assist with obtaining and maintaining basic living needs such as housing, food, medical care, education and employment.

Clerical Administrative

Prepare invoices, reports, memos, letters, financial statements and other documents.

Greet visitors and determine whether they should be given access to specific individuals.

Read and analyze incoming memos, submissions, and reports to determine significance and plan distribution.

Perform general office duties: ordering supplies, maintaining records, database management.

Problem solve all calls and needs of coworkers.

Dedicated and technically skilled business professional with a versatile administrative support skill set developed through supervision experience and case management.

Professional Experience

Job Network Program – (Case Manager) 2015- 2024

Conducted assessment and goal planning, monitoring, counseling, document and report activities performed. Developed and implemented employment plans, ensured written plans for various agencies. Assisted interdisciplinary information and monitored effective implementation of employment plans. Provided counseling to individuals and monitored employment search and participation.

Additional Employment

Bethesda Center for the Homeless – (Case Manager) 2011-2014

Volunteer Income Tax Assistance (VITA) – (Site Coordinator) 2007-2014

Daymark Recovery Services – QMHP 2006-2008

CCI W.I.S.H – Supervisor/ Interim Director 2008-2010

Sam’s Club – Customer Service 1997-2000

TASC - Case Manager II 2001-2006

TASC - It’s My Call/Our Call – Program Manager 2000-2001

ETNA – Assistant Manager 1996-1997

Education and Additional Experience

Salem College - Bachelor of Sociology, Minor Religion 2000

Southside United Health Center Board Secretary 2009-2014

Authoring Action mentor-teen writing club 2002-2013

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