Human Resources Customer Service
Resume:
OKPALA UKAMAKA VIVIAN
Road *b, omolayo street Akobo, Ibadan.
ad5yfk@r.postjobfree.com
CAREER OBJECTIVE
Versatile sales professional with experience in FMCG and retail business also certified human resources personnel and customer relationship manager. I wish to work in an organization that will motivate/challenge me for excellence and at the same time allow me to add to the enlargement and development of the organization. Skill team player with a strong background in a business lead environment Works well independently to handle assignments and is always ready to go beyond the basic assignment, Quick learner with good computer abilities. SKILLS
• Effective Communication Skills Customer Service oriented, and hospitable
• Company administrative Skills
• Attention to Detail Skill
• Effective planning and Organizational Skills
• Ability to work independently and within a team
• Highly proactive and resourceful
• Strong sense of purpose and innovation
• Report Exceptions
• Training
• Research
WORK EXPERIENCE
BUSINESS LEADER & SALES LEADER. AKINDELE FAJEMIYO LIMITED, AFIL IBADAN, OYO STATE FROM JANUARY 2022 TILL DATE
• For wamco, Nasco, Promasidor and Pz oil
• Develop goals and objectives that trend to growth for the locations and businesses under my jurisdiction.
• Track sales performance and all fundamental deliverables.
• Design and implement business plans and strategies to promote the attainment of set goals.
• Organize and coordinate operations in ways that ensure maximum productivity.
• Supervise the work team member and provide feedback and counsel to improve efficiency and effectiveness.
• Maintain relationships with partners/vendors/suppliers
• Gather, analyze, and interpret external and internal data and write reports.
• Ensure all debts are recovered from clients in the location and business covered.
• Access overall company performance against the objective. BUSINESS ASSISTANT. AKINDELE FAJEMIYO LIMITED, AFIL IBADAN, OYO STATE FROM OCTOBER 2021 TILL JANUARY 2022
• Sales Support: Assisting the sales team with order processing, preparing sales reports, and coordinating with distributors or retailers to ensure timely delivery of products.
• Inventory Management: Monitoring inventory levels, coordinating stock replenishment, and managing the logistics of incoming and outgoing goods to maintain optimal inventory levels.
• Marketing Assistance: Supporting marketing initiatives by helping to organize promotional events, preparing marketing materials, and coordinating with advertising agencies or vendors.
• Customer Service: Responding to customer inquiries, resolving issues or complaints, and ensuring high levels of customer satisfaction.
• Data Analysis: Analyzing sales data, market trends, and performance metrics to identify opportunities for growth and optimization.
• Supply Chain Coordination: Collaborating with internal teams such as production, logistics, and procurement to ensure seamless coordination of supply chain activities.
• Administrative Support: Providing administrative assistance to senior management, including managing calendars, scheduling meetings, and preparing reports or presentations.
• Compliance and Documentation: Ensuring compliance with regulatory requirements and internal policies, and maintaining accurate records and documentation related to sales, inventory, and other business operations.
DISTRIBUTOR MANAGEMENT SYSTEM OPERATOR, PROMASIDOR NIG LTD IBADAN, OYO STATE FROM NOVEMBER 202O TO OCTOBER 2021
• Backend administration of inventory software of distributor location on behalf of promasidor
• Accurate reporting on sales and SSF/ distributor performance
• Secondary sales force inventory management
• Tracking secondary salesforce sales and payment online/real-time and reporting
• Training and supporting secondary salesforce on the usage of SFA software
• Analyzing sales evaluation and trends for decision-making at the territorial level DISTRIBUTOR, INVOICING CLERK/ WHOLESALERS SALES REPRESENTATIVE, JOHN BOSCO TRADING CO. LIMITED
ADO, EKITI STATE FROM DECEMBER 2019 TO OCTOBER 2020.
• For FCW, HENKEL, NESTLE, PROMASIDOR and CHI limited
• Back-end administration of sage inventory software
• Reconciliation of salesmen stock returns with cash remittance
• Stock is taken at the warehouse for internal control purposes
• Generating periodic reports for manufacturers and making input of the same into sage
• Prospecting for sales leads and managing their key account wholesale
• Providing constant support to customers about products, prices, and technical issues HUMAN RESOURCE MANAGER/ADMINISTRATOR FOR HONEY LAND BRITISH MODEL SCHOOLS IKARE, ONDO STATE FROM JANUARY 2019 TO NOVEMBER 2019.
• Making vital input in the recruitment of teachers and non-teaching staff
• Oversee admission of students into the school
• Responsible for handling staff payroll management and salary payment
• Handling student tuition and school supplies/stationaries to students and staff
• Organizing publicity for the school
• Evaluating employee performance and helping managers establish improvement plans
• Conducted new employee orientations and handles personnel onboarding ANALYTICAL SKILLS
• Critical Thinking: The ability to objectively evaluate information and identify patterns, connections, and inconsistencies.
• Problem-Solving: The ability to identify problems and develop effective solutions using logic and critical thinking.
• Attention to Detail: The ability to identify and understand the nuances and details of complex data sets and systems.
• Decision-Making: The ability to weigh the pros and cons of different options and make informed decisions based on data and analysis.
• Research Skills: The ability to effectively gather, organize, and evaluate information from various sources.
• Creativity: The ability to think outside the box and come up with innovative solutions to complex problems.
• Data Analysis: The ability to collect and interpret data using various tools and methods, such as ERP
(Enterprise Resource Planning) and SAGE.
EDUCATIONAL QUALIFICATIONS AND TRAINING
• MBA. Master In Business Administration
AJAYI CROWTHER UNIVERSITY OYO (Awaiting)
• BSc. Business Administration
AJAYI CROWTHER UNIVERSITY OYO
• Key account management
AUTUSBRIDGE INSTITUTE
• PGD Human resources management
INSTITUTE FOR HUMAN RESOURCES MANAGEMENT
• PGD Customer relationship management
INSTITUTE FOR CUSTOMER RELATIONSHIP MGT
• EF Entrepreneurship Foundation
NASBA ((National Association of State Board of Accountancy)
• Customer Service Foundation
Continuing Professional Education Credit (CPE)
• Data Analytics (Beginner)
NASBA ((National Association of State Board of Accountancy)
• Power BI Essential Training (Beginner)
NASBA ((National Association of State Board of Accountancy)
• Higher National Diploma, Accountancy
DELTA STATE POLYTECHNIC OZORO, DELTA STATE
• National Diploma in Accountancy
DELTA STATE POLYTECHNIC OZORO, DELTA STATE
• Senior Secondary school Certificate
EKPON GRAMMER SCHOOL- EDO
• First leaving certificate
UZOIGWE PRIMARY SCHOOL ASABA- DELTA STATE
REFEREES
Available On Demand
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