Information Technology Customer Service

CHANCE JENSEN

Senior Information Technology Leader

Eagle Mountain, Utah 702-***-**** ad5yea@r.postjobfree.com Result-oriented IT professional bringing over 10 years of progressive experience leading teams as well as planning, and securely implementing IT solutions for different organizations. Recognized for leadership, innovative problem solving, and customer service.

Strengths: IT Project & Program Management, Technology Leadership, IT Asset Management, Stakeholder Management, Routing Protocols, Switching, Server Management, Virtualization, Cybersecurity. Tools: Wireshark, Nmap, Microsoft Server, Cisco (Routers, Switches), Hack The Box, Cisco Network Academy, Mimecast, Darktrace, SentinolOne, Corvus, Coalition Cybersecurity Application, Microsoft Teams, Jira, ProjectLibre, Microsoft Project Management

Standards & Frameworks: NIST 800-53, MITRE ATT&CK, NIST 800-53 Rev.4, NIST 800-37 Rev. 1 & 2 EDUCATION

Master of Business Administration (MBA)/ Information Technology Management • Western Governors University

Bachelor’s Degree of Science/Criminal Justice Administration • Columbia Southern University Certified Information Systems Security Professional (CISSP) CompTIA Sec+, Net+

Cybersecurity Management Certificate/Columbia Southern University CCNA

Secret Security Clearance

PROFESSIONAL EXPERIENCE

Siskin Enterprises Inc. (DBA PermaPlate) Taylorsville, Utah Director of Information Technology Feb 2023 to Present Strategy and Planning:

Develop and execute the IT strategy in alignment with the company's overall business objectives.

Identify technology trends and opportunities to enhance operational efficiency and drive innovation.

Collaborate with senior management to define IT priorities and allocate resources accordingly.

Lead the development and implementation of IT policies, standards, and procedures. IT Operations Management:

Oversee the day-to-day IT operations, ensuring the availability and reliability of IT systems and services.

Manage the IT budget, including cost control, forecasting, and vendor contract negotiations.

Monitor and ensure compliance with IT security protocols, data protection regulations, and industry best practices.

Implement IT service management processes and procedures to optimize service delivery and customer satisfaction.

Evaluate and implement emerging technologies to enhance operational effectiveness and support business growth.

Team Leadership and Development:

Lead and manage a team of IT professionals, providing direction, mentorship, and performance feedback.

Directly Foster a collaborative and innovative work environment that encourages professional growth and development.

Build a high-performing IT team through effective recruitment, training, and retention strategies.

Promote a culture of excellence, customer service, and continuous improvement within the IT department. Project Management:

Oversee the planning, execution, and successful delivery of IT projects within scope, timeline, and budget.

Collaborate with cross-functional teams to define project requirements and ensure effective project implementation.

Monitor project progress, identify risks, and implement appropriate mitigation strategies.

Provide regular project status updates and reports to senior executive team. Siskin Enterprises Inc. (DBA PermaPlate) Taylorsville, Utah Network Engineer/IT & Cybersecurity Manager July 2022 to March 2023 IT Support and Network Administration:

Manage the performance of IT support, ensuring prompt resolution of technical issues and user requests.

Oversee network administration activities, including configuration, troubleshooting, and optimization of network devices.

Ensure the availability, reliability, and security of the network infrastructure, including routers, switches, servers, and wireless networks.

Monitor network performance, identify bottlenecks or areas for improvement, and implement appropriate solutions.

Maintain network documentation, including diagrams, configurations, and standard operating procedures. Cybersecurity Management:

Develop and implement cybersecurity strategies, policies, and procedures to protect the organization's information assets.

Monitor and assess the effectiveness of cybersecurity controls, identify vulnerabilities, and implement remediation measures.

Conduct regular security assessments, penetration testing, and vulnerability scanning.

Respond to and investigate cybersecurity incidents, including conducting root cause analysis and implementing corrective actions.

Stay up-to-date with the latest cybersecurity threats, trends, and best practices, and ensure the organization's defenses are aligned accordingly.

Team Management and Development:

Lead a team of IT professionals, providing guidance, mentoring, and performance evaluations.

Foster a collaborative and innovative work environment, promoting knowledge sharing and professional growth.

Plan and coordinate training programs to enhance the technical skills and cybersecurity awareness of the team members.

Delegate tasks, assign responsibilities, and ensure timely completion of projects and deliverables.

Manage vendor relationships, including selection, contract negotiation, and ongoing performance management. Budget and Resource Management:

Develop and manage the IT and cybersecurity budgets, ensuring cost-effective allocation of resources.

Identify and prioritize IT infrastructure and cybersecurity investment needs.

Evaluate and procure hardware, software, and services from vendors, ensuring compliance with organizational policies and industry standards.

U.S. Army National Guard • Regional Training Institute (RTI) Bluffdale, Utah Course Manager/Senior IT Instructor Leader/Network Engineer November2013- July2022

Network Design/Security

Design and implement secure network architectures, including firewalls, VPNs, and intrusion detection/prevention systems.

Configure and maintain network devices, such as routers, switches, and access points, to ensure optimal performance and security.

Monitor network traffic for signs of unauthorized access or malicious activity.

Conduct regular security assessments and penetration tests to identify vulnerabilities and weaknesses in the network.

Develop and implement network security policies and procedures to protect against cyber threats and data breaches.

Respond to security incidents and provide remediation guidance to mitigate risks.

Collaborate with cross-functional teams to integrate security best practices into all aspects of the network infrastructure.

Stay up-to-date on emerging cybersecurity threats and industry best practices to continuously improve network security defenses.

Instructor Leadership and Management:

Lead a team of IT instructors, providing guidance, support, and professional development opportunities.

Define instructor qualifications and requirements, including certifications and continuous education.

Oversee instructor performance evaluations, ensuring adherence to quality standards and training objectives.

Foster a collaborative and supportive environment for instructors, encouraging knowledge sharing and continuous improvement.

Mentor and coach instructors, providing feedback and guidance to enhance their teaching skills and subject matter expertise.

Student Development and Success:

Facilitate the professional development and deployment of IT specialists within the organization.

Deliver training sessions

and provide hands-on instruction in various IT disciplines. Rampart Pest Control LLC Mar 2019 to Jan 2023

Owner/President

Strategic Leadership:

Developed and executed the company's strategic vision, driving business growth and market expansion.

Established Rampart Pest Control as a leading force in the pest management industry. Operational Excellence:

Implemented efficient operational processes, resulting in a 20% increase in productivity and a 15% reduction in operational costs.

Streamlined workflows and optimized resource allocation. Client Satisfaction:

Fostered strong client relationships, ensuring high levels of customer satisfaction and loyalty. Implemented client-centric initiatives that enhanced service quality and responsiveness. Team Management:

Led and motivated cross-functional teams, cultivating a collaborative and results-oriented culture. Implemented training programs that elevated employee skills and improved overall team performance. Financial Management:

Oversaw budgeting, forecasting, and financial reporting, achieving a 10% increase in revenue through strategic pricing and cost-effective measures. Implemented financial controls to ensure fiscal responsibility. Regulatory Compliance:

Ensured strict adherence to industry regulations and standards. Developed and implemented safety protocols, resulting in a 25% reduction in workplace incidents and enhanced employee safety. Technology Integration:

Spearheaded the integration of advanced technologies, including state-of-the-art pest monitoring systems, optimizing service delivery and operational efficiency. Sales Expansion:

Successfully expanded Rampart Pest Control into new markets, increasing the customer base by 30%. Positioned the company as a trusted partner in pest management solutions.

Contact this candidate