Customer Service Team Member
Resume:
BREION HILL-GARNER
**** ********* **, *******, ** 70072
ad5ydv@r.postjobfree.com
OBJECTIVE - Seeking a growth-oriented career in which a highly detailed person can excel.
SKILLS & ABILITIES - An experienced team member with the ability to initiate/manage projects. Strategic Planning, Execution, Organizing, and Excellence personal communication skills. Creative thinking, Effective listening, Organizational skills, Customer Service, answering multi-line phones, Excel, Operate PC, Word, PowerPoint, QuickBooks, AS/400.
EXPERIENCE –
JEFFERSON PARISH SCHOOLS
(Stella Worley Jr. High School)
801 Spartan Ln. Westwego, LA 70094
8th GRADE MATH TEACHER
Planning, developing and executing lessons that reflect the curriculum and the state’s core educational standards. Adapting mathematics curriculum for individual, small group, and remedial instruction to meet the needs of identified students or subgroups of students. Evaluating the academic growth of students. Evaluating student progress and the ability to meet courses standards in mathematical knowledge and skills. Establishing and maintaining standards of student behavior. Planning and developing lesson plans. Utilizing educational equipment, such as materials, books, and other learning aids.
MCI-ONBRAND24
14045 ABERCORN ST # 1503, SAVANNAH, GA 31419
9/2022 – 10/2022
(CUSTOMER SERVICE AGENT)
Consistently served customers, provided efficient resolutions. Expanded product and service knowledge daily. Professionally built and supported existing client relationships. Escalated customer dissatisfaction to managerial team. Utilized systems and technology to resolve initial interactions.
JEFFERSON PARISH COMMUNITY ACTION PROGRAMS
1861 AMES BLVD., MARRERO, LA 70072
7/2021 – 7/2022
(HOUSING COUNSELOR II)
Under general supervision, provide objective information, advice, and guidance to low and moderate-income families for maintaining, and retaining appropriate housing. Responsible for educating participants on the eligibility requirements to receive funding. Maintaining applicant files and records, by inputting initial and subsequent data into the system and coping relevant documentation for files.
JEFFERSON PARISH DEPARTMENT OF WATER
1221 ELMWOOD PARK BLVD., JEFFERSON, LA 70121 SUITE 103
5/2015 – 7/2021
(BILLING COLLECTOR II)
Providing courteous and professional customer service for utility customers over the phone by answering complaints and questions regarding water bills. Providing general information on utility services such as researching payments on returned checks and debits. Crediting accounts; accordingly, by collecting and processing bill payments; collecting new deposits for water services; processing new water meter installations. Creating work orders for re-connections; and performing daily accounting and cash balancing of credit card transactions.
EDUCATION -
WALDEN UNIVERSITY – MINNEAPOLIS, MINNESOTA
M.S. IN LEADERSHIP
GRADUATION – 3/7/2021
GPA – 3.22
M.S. IN ACCOUNTING GRADUATION – 3/4/2018 GPA – 3.14
MBA
GRADUATION – 7/26/2016
GPA – 3.25
REFERENCES -
JOYCE CARR – TEACHER - 504-***-**** (ad5ydv@r.postjobfree.com)
APRIL JOHNSON - OWNER @ YAHWEH EDUCATIONAL SERVICES - 901-***-**** (ad5ydv@r.postjobfree.com)
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