Customer Service Specialist

Theresa M. Marella-**** Alta Vista Dr.-Bakersfield, Ca. 93305

661-***-****

ad5yd9@r.postjobfree.com

Summary:

Excellent customer service specialist with extensive experience customer service, supervising and training, Office skills, Troubleshoots highly technical issues with ease and patience.

Highlights:

Computers Skills Customer Service Supervising & Training Cash Handling Multi-tasking.Office skills Answering Multiple Follow Instructions Well, Resolves Issues Works well in a group and alone.

Experience:

Xerox-Technical support/ Resolutions

6/11 To 4/16

Managed customers' expectations and experience to a high degree of customer satisfaction, Activated accounts for clients. Resolved customer issues in a clear, courteous, straight-forward manner. Identified and solved technical issues with a variety of diagnostic tools. Retained existing clients and developed new business by extending high quality and efficient service. Answered telephone calls promptly and minimized delays that could lead to abandoned calls. Followed up with customers until any or all issues were resolved.

Fox Theater-Alcohol Supervisor

2/2000 To 9/2010

Worked closely with team members to meet or exceed all customer service requirements. Led internal training for all alcohol servers. Demonstrated courtesy with customers at all times. Coordinated product orders. Maintained all bars and served customers in a quick but efficient manner .Used 2ticketing systems to manage and process all cash revenue taken in from alcohol sales. Kept inventory before and after all events of all condiments and alcohol served. Set up and kept clean all bars used at an event, assigned all servers to their designated bar. Trained and maintained all my server on all rules and regulations required by ATF and local Laws.

My Telephone Secretary-Answering Service Dispatcher

01/2000 To 2/2010

Provided on-call support for critical issues. Managed call flow and responded to medical emergencies after hours for needs of doctors patients and small businesses. Evaluated and responded to incoming calls and requests for contacting physicians for patient emergencies and assistance in dispatching and reaching all doctors on call. Activated accounts for clients interested in new services. Worked closely with team members to meet or exceed all customer service requirements. Answered telephone calls promptly and minimized delays that could lead to abandoned calls. Documented 100% all transactions and pertinent interactions. Used scripting skills to contribute to internal tools. Enthusiastically participated in job related training.

Education: South High School-GED, Bakersfield Adult School-typing, 10 key, data entry, Microsoft

Word and Excel. Bakersfield College-2 years.

Referenced Available Upon Requeys