Business Analyst Scrum Master

Esther Arthur

614-***-**** ad5yd3@r.postjobfree.com

SUMMARY

Experienced business analyst proficient in analyzing, eliciting, documentation and delivering results to stakeholders. Motivated team player efficient in translating business requirements to functional requirements and the delivery of process innovations that drives the achievement of business goals. Proficient working in both agile and waterfall environments.

EDUCATION

Bachelor of Arts in Publication Studies, Kwame Nkrumah University of Science and Technology, Kumasi, Ghana

Certified Scrum Master (001514396)

TECHNICAL SKILLS

Software

MS Word, MS Excel, MS Visio, MS Project, SharePoint, JIRA, Tableau, Power BI, ServiceNow, and SoapUI

Operating Systems

MacOS and Windows

PROFESSIONAL EXPERIENCE

Business Analyst, Key Bank, (Remote)

March. 2021 – Current

Interact with client during feedback sessions.

Timely delivery of product roadmap content while identifying of risks, challenges, growth strategies and opportunities.

Engaging in the scrum development.

Gathering data, establishing requirements and user stories.

Researched and analyzed data to identify the owners of several account.

Facilitated and conducted meetings with product owners to collect and document key information.

Visualized advanced statistical models to create actionable insights for senior leadership.

Created reference documents and other business artifacts to promote sustainable knowledge management within the project.

Performed data extraction and validation to promote data integrity and maintain a project efficiency of 90%.

Business Analyst, OhioHealth, Columbus, OH Jan. 2019 – Feb. 2020

Analyzed and interpreted healthcare data to identify trends, patterns, and opportunities for improvement.

Created and maintained data visualizations using Tableau and Power BI.

Participated in the development and implementation of clinical quality improvement initiatives.

Supported clinical teams in the design and implementation of clinical decision support tools.

Facilitated and conducted end user training on newly deployed functionalities in tools/applications.

Business Analyst, Confidential Health Services Care, Columbus, OH July 2017 – Dec. 2018

Participated in billing system process flow analysis and identified revisions to the billing system documentation.

Conducted Gap Analysis to compare current states to desired or future states.

Created lifecycle documents, including Business Requirements documents and Functional Requirements documents.

Determined business objectives by contextualizing business functions, gathering data, evaluating output requirements, and producing stand-alone reports to cover functions.

Provided comprehensive client healthcare support, developed detailed execution plans, and arranged for full assessments to improve overall client well-being.

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