Procurement Specialist Supply Chain

Bindhu Inguva

ad5ycy@r.postjobfree.com +1-952-***-****

SUMMARY

Detail-oriented Procurement Specialist proudly offering over two years' experience in tracking and managing orders from the vendor through to the consumer. Hardworking professional known for finding the best price on goods. Attentive to deadlines in fast- paced environments.

SKILLS

Writing and Verbal Communication Problem Solving

Time management Adaptability

Critical Thinking Conflict Resolution

Vendor Relationship Management Supply Chain Planning

SAP End to End process (P23 Cluster)

WORK EXPERIENCE

DuPont (Hyderabad, Telangana, India) FEB.21’ - AUG 23 Procurement Specialist

As a part of Delivery Assurance Team – DA is designed to meet the requirement of materials across various sites on a timely basis.

I ensure delivery alignment from spots/releases teams, provide review and assurance to the plans to ensure visible, consistent, and predicable delivery.

My work is in SAP application - SAP is one of the world’s leading producers of software for the management of business processes, developing solutions that facilitate effective data processing and information flow across organizations.

Act as Buyer for Spot Purchases, which involves handling requisitions from Manufacturing Sites for any Commodity, Sourcing the Supplier as Company strategy.

Receiving Quotations from Suppliers, Negotiating with Suppliers on Price & Payment Terms.

Creating Purchase orders & expediting the same to make sure Material is available for the sit AEGIS (Hyderabad, Telangana, India) NOV’ 20 – DEC’ 2021 Customer Service Representative (INBOUND)

Handled a high volume of inbound calls and emails from customers seeking assistance with internet- related issues.

Provided expert guidance on troubleshooting connectivity problems, router configurations, and device setup, resulting in a 95% issue resolution rate.

Offered tailored solutions to customers' unique needs, including internet speed upgrades and additional services, leading to a 10% increase in upsell conversions.

Demonstrated in-depth knowledge of internet protocols, network configurations, and hardware/software compatibility.

Assisted customers in setting up home networks, optimizing Wi-Fi performance, and resolving DNS- related issues.

Collaborated with the technical support team to escalate and resolve complex technical issues efficiently.

Built strong rapport with customers by actively listening to their concerns and empathizing with their challenges.

Maintained a high customer satisfaction rating, consistently exceeding the departmental target by 15%.

Conducted post-resolution follow-up calls to ensure customers were satisfied with the solutions provided and offered additional assistance if needed. CERTIFICATIONS

Critical-Thinking

Develop Critical-Thinking, Decision-Making, and Problem-Solving Skills

Improving your judgment for better Decision-Making

Making Quick Decisions

Purchasing Foundations

Supply Chain and Operations Management Tips

Using Questions to Foster Critical Thinking and Curiosity

Negotiation Skills – Web based

EDUCATION

JNT University, Hyderabad Telangana, India

Resonance Junior Telangana, India

Geetanjali School Telangana, India

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