Food Service Customer
Resume:
MICHELLE DISMUTE
Florissant, MO *****
ad5ycp@r.postjobfree.com
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Dedicated to effective policy, procedures and service updates. Successful at organizing, assigning and overseeing work with a disciplined management style. Experienced in managing inventory, sales planning and reporting. Detail-oriented and proactive food service leader with an adaptable approach to team and operations management. Dedicated to effective policy, procedures and service updates. Successful at organizing, assigning and overseeing work with a disciplined management style.
Dedicated food service manager with 10 years of experience overseeing staff and operations for fastfood. Versatile leader with skills in staff recruitment and leadership, business planning and marketing. Quick-thinker with logical solutions to wide variety of issues in food service. Customer Service
Operations Management
Portion Control
Price Negotiation
Team Development
Sales Leadership
Staff Supervision
Staff Leadership
Hiring Procedures
Cost Controls
Quality Control
Recruitment
Payroll Administration
Safe Food Handling
Fire Safety Regulations
Health Code Compliance
Hiring and Training
06/2019 to Current
WENDYS RESTAURANT
Florissant, MO
General Manager of Food Service
Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank Responded to customer concerns efficiently, accurately and with detailed information Hired and trained new food service personnel to maintain high productivity levels of staff Managed inventory and rotated food products in storage to avoid spoilage and waste Supervised portion control and quantities of preparation to minimize waste Monitored actions of staff and customers to uphold health and safety standards Reviewed daily task list with employees and assigned tasks for completion Investigated and resolved customer complaints concerning food quality and service Adhered to company food, safety, quality and sanitation policies Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items Priced and ordered food products, kitchen equipment and food service supplies Prepared and led food service training programs to teach staff various tasks Scanned kitchen and service areas for items that needed to be cleaned or replenished and directed staff to complete tasks
Performed frequent checks to maintain consistently high quality of food preparation and service Served customers by phone to take orders and answer product or service questions Rotated and replenished products in display cases
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company SUMMARY
SKILLS
EXPERIENCE
programs
Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality
Worked in close collaboration with team members to ensure customers received high-quality service Promoted safe working conditions by monitoring safety procedures and equipment Trained new employees to perform duties
Delegated work to staff, setting priorities and goals Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences
Oversaw food preparation, production and presentation according to quality standards Resolved problems or concerns to satisfaction of involved parties. 09/2016 to 07/2018
ERDCC
St Louis, MO
Shift Supervisor
Completed opening and closing duties to facilitate business operations. Assisted upper management with daily operations to meet standards of service and quality. Resolved customer complaints and reported issues to senior management. Trained staff to follow team standards and use efficient techniques. Checked quality of work regularly through inspections and official assessments. Kept team safe by verifying proper use of safety equipment and techniques, and correcting missteps. Managed team supplies to maintain budgets and meet work demands. Achieved adequate coverage for jobs by setting effective schedules and assigning tasks to each worker. 10/1998 to 06/2016
STEAK AND SHAKE
St Louis, MO
Server Trainer
Provided exceptional service to high volume of daily customers Instructed new staff members on food handling procedures and service techniques Educated waiters on menu, memorization strategies and how to convey information clearly Welcomed guests with personable attitude and brought beverage orders while reviewing menu options Verified guest satisfaction with meals and suggested additional items to increase restaurant sales Calculated charges, issued table checks and collected payments from customers Worked directly with servers for more than [Number] shifts during training process. HIGH SCHOOL DIPLOMA 05/1997
Hope Lutheran, St Louis, MO
EDUCATION AND TRAINING
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