Customer Service Medical Billing

JORGE MAS

***** **. **** ****** *****, FL ***** ad5ycj@r.postjobfree.com 305-***-****

PROFESSIONAL PROFILE

Hands-on, task focused professional with strong communication skills leveraging vast customer service experience. Pays close attention to detail for accurate and compliant documentation.

§Consistently successful in motivating and leading team members to top performance.

§Follows policies, guidelines, and procedures to assure consistent quality.

§Fluent languages include; Spanish and English.

KEY QUALIFICATIONS

Electronic Health Records (EHR) Payment Posting Scheduling HIPAA Insurance Verification

Insurance Claim Processing EOBs Co-Payments Deductibles Managed Care (HMO, PPO, and POS) Government Payers Third Party Payers Worker’s Compensation Medical Billing Medical Coding ICD-9/ICD-10 HCPCS CPT

Medical Terminology Medicare, Medicaid and Tricare CMS 1500 CMS 1450 (UB-04) Fee Schedules

EDUCATION

Ultimate Medical Academy

Associate of Science in Medical Billing and Coding, 2017

WORK EXPERIENCE

Activus Connect – Remote 02/2022 – 03/31/2022

Ambassador / CSR

Assisting in ordering of the in home Covid test kits

Baptist South Florida Health – Miami, FL 02/05/2021 – 5/05/2021

Customer Care

Handling of calls from the urgent care center, specialized in Covid testing and vaccine shots information.

Oband Inc. / SF medical group- Miami, FL 9/2017 – 3/2020

Front Desk

Billing for DME, sleep studies, x-rays, and a podiatry doctor

Responsible for scheduling appointments

Answering calls

Giving patient the best hospitality

Responsible for putting in doctor dictations in patient’s chart

Trafico y Transporte Magazine – Miami, FL 02/2014 – 9/17/2018

Sales Manager / Customer Service

Direct and coordinate activities involving sales of manufactured products, services, commodities, real estate or other subjects of sale.

Monitor customer preferences to determine focus of sales efforts.

Oversee regional and local sales managers and their staffs.

Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.

Prepare budgets and approve budget expenditures; resolve customer complaints regarding sales and service.

Review operational records and reports to project sales and determine profitability.

Contact this candidate