Senior Project Management

William (Buzz) Burke

Billerica, Massachusetts *1821 978-***-**** ad5yby@r.postjobfree.com

SUMMARY:

Accomplished, persuasive and passionate leader, with exceptional communication and morale building skills. Demonstrated ability to motivate teams, ensuring high quality delivery with targets met on time and on budget. Continuously strive to Getting Better All The Time (GBATT) by constantly enhancing processes and procedures to become most proficient within all teams engaged in client projects and programs. Key strengths include:

Build Effective and Efficient PMOs Ensure Consistent Project Management Disciplines

Lead Scrum Master Diligent Profit and Loss Controller

LMS and Data Migration Expertise Excellent Relationship Building

Superior Organization skills Construct Professional Services Organizations

Flexible Team player Big fn of Agile Project Management

Proficient with Supply Chain Management Superior Global Resource Communicator

EXPERIENCE:

GBATT CONSULTING, Billerica MA 05/2015 - Present

Proven leader in PMO design and practice, creating raving fans of clients implementing the expertise and tools needed to help create and sustain a value-driven organization.

Senior Program/Project Manager

Influence Program Management Office solutions that Maximize Efficiency along with expertise as Scrum Master lead.

Expert in RFP negotiation and SOW Creation with solid Time and Budget Adherence.

Extensive experience building efficient and effective PMOs within several companies.

Expertise in ensuring consistent project management discipline and rigor throughout the organization, optimizing project success.

Successful in implementing solid financial programs by implementing applications and tools to track progress and positive trends.

Establish consistent success improving overall profit margins from negative to positive by increasing rates, reducing non-billable work, and rolling out disciplined service methodologies.

Excellent relationships building partner outsourcing programs.

Improve organization skills and program management to consistently follow a proven repeatable effective standard of communicating project status with customers and stakeholders.

Diligent in defining and managing consulting, training and technical support services including; operational governance and discipline, performance tracking, cross team communications, sales and integration with partner development.

Control change management process.

Responsible for fully executing SOWs with vendors, Project Plans, Resource scheduling, Change Management, RAID Log and Scrum Master in Jira and all aspects of the PMO.

Clients include: Hologic, Novartis, National Grid, Anne Arundel Medical Center, Percussion Software, Chubb Insurance, Ascend Learning

VERACODE, Burlington MA 12/2014 – 07/2015

Veracode secures web and mobile applications with a powerful cloud-based service.

Principal Security Program Manager

Manage the processes and procedures to secure our clients Vendor Application Security Testing (VAST)

Govern the policy and mitigation plans for the Enterprise and their Vendors

Optimize the client programs to ensure customer satisfaction and retention of our customers

PEOPLEFLUENT INC., Waltham MA 06/2012 – 10/2014

Peoplefluent is transforming Talent Management through best-of-breed technology and expertise.

Professional Services Manager

Responsible for the sales and implementation of Peoplefluent Talent Management software, including Compensation, Performance, Succession, Recruiting and Learning modules totaling $2.6M new business last quarter.

Accountable for 14 direct reports and responsible for the planning, requirements, configuration, testing and rollout of our solutions.

Hired 8 students fresh out of college and created a new training On-Boarding program that enabled them to become billable resources in 6 months.

Responsible for the governance of all processes, procedures and tools utilized for engagements.

INTERACTIVE DATA, Bedford MA 03/2011 – 04/2012

Interactive Data delivers a comprehensive set of products and services designed to meet the needs of the front, middle and back offices at some of the largest and most well-known institutions around the world.

Program Manager

Managed contract and internal Developers, Business Analysts, Project Managers on several new project initiatives.

Built a PMO to add rigor to the project management of the Strategic Platform Management (SPM) department to ensure successful projects.

Created and documented “Business as Usual” processes to ensure stability and standards of service for SPM.

CLICKSOFTWARE TECHNOLOGIES, Burlington MA 04/2010 – 03/2011

ClickSoftware is the leading provider of automated workforce management and optimization solutions for every size of field service business.

Project Manager

Managed successful projects with PepsiCo, Unisys, PG&E, and Source Gas with a positive P&L, on time and on budget.

Engaged at an executive level to resolve serious customer service issues with challenging clients.

Successfully engaged a partner program of which both parties where mutually profitable.

INMAGIC INC., Woburn MA 2009- 2010

Inmagic is a leader in developing and implementing Social Knowledge Networks for enterprise organizations

Client Services Manager

Implemented a solid PMO in three months including project tracking, resourcing matrix, risk analysis, best practices and project materials such as project plans, action item lists, change request forms and a project calculator to estimate the time to complete the projects.

Improved the functional capabilities of Sale force and NetSuite to improve project progress.

Turned around the consultant group from a cost center into a profitable organization.

KIVA SYSTEMS, Woburn, MA 2008-2009

Startup company that has created an innovative Mobile Fulfillment System using robots to eliminate the constraints of existing methods of Distribution Center fulfillment.

Customer Support Manager

Doubled the support team, which became four times more efficient by having the ability to support three times as many clients and evolved the organization to support 24x7 by hiring and training a world class team of support individuals.

Put extreme processes and efficiencies in place for Supply Chain Management, which enabled a very lean group to accomplish the impossible.

Worked closely with all departments and implemented an effective escalation procedure which allowed others to focus on their main responsibilities, as we followed rigorous process and troubleshooting techniques to minimize the need to engage others.

Improved the incident tracking application by adding additional fields, automatic notification, time stamped escalation and a solid vehicle for client to get real-time updates through a web portal in Salesforce.

BBURKE CONSULTING, Billerica, MA 2006-2007

Business Corporation focusing in helping companies improve PMO processes and methodologies.

Senior Project Manager

Clients: EMC CORPORATION, Westborough, MA, ADOBE CONSULTING, Newton, MA,

PERCUSSION SOFTWARE, Woburn, Mass 1999 - 2006

Privately held enterprise content management, portal and groupware tools Software Company.

Senior Director, US Services (2004 -2006)

Director of Consulting Services (2003 - 2004)

Practice Manager, PSO (1999 - 2003)

Project Manager (1999)

Accountable for all US Services, Technical Support and Education activities.

Developed and implemented PMO methodologies and processes in Professional Services, Education Services and Technical Support.

Enhanced company culture to drive accountability and teamwork by introducing a new bonus structure which also improved employee morale.

Implemented financial processes to ensure accountability and accuracy of all financial applications.

Implemented a Partner Certification Program to augment Professional Services Organization (PSO), which enabled scalability in outsourcing consistent best practice project delivery standards.

Executed processes to enhance company Global procedures.

Created packaged service offerings for Content Management including “Rapid Ownership”, “Quick Start” and “Getting Started” programs, which strengthened sales opportunities and the SOW process.

INACOM INFORMATION SYSTEMS, Burlington, Mass 1996 - 1999

Engagement Manager

AMERIDATA LEARNING / COMPUTER TASK GROUP, Boston, Mass 1992 - 1996

Training Manager

INTEL CORPORATION 1983 - 1992

Customer Engineer III

EDUCATION:

Burlington High School

IT Professional Program, Computer Technology Curriculum, Control Data Institute, Burlington, MA

Civil Engineer Major, University of Lowell, Lowell, MA

Project Management Academy, PMI Mass Bay Chapter

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