Customer Service Front Desk
Resume:
Angela Haynes
Indianapolis, Indiana 46217
ad5yae@r.postjobfree.com
Summary- I am looking for a fulltime position with a company I can build and grow with. I am dependable, professional, and have excellent communication skills. I have a very strong customer service background; I also have several years of experience in working in fast-paced environments. I am proficient in all Microsoft office programs.
I am organized and self-motivated. I am looking for not just a job but a career.
I welcome the opportunity to further discuss with you more about myself.
Education
Beech Grove High School
Graduated 2006
General Diploma
Ivy Tech Community College
Spring 2022- Current
Core Course requirements including; Math Statistics, English 101, and Microsoft Software.
Front Desk Specialist, Indiana Pain Management Clinic
January 2013-October 2019
Perform day to day administrative functions and general office duties but not limited to word processing, copays, filing, faxing,
Handled incoming and outgoing telephone calls of a multi-line telephone with an overall customer satisfaction score of 98% in 2015 and 2019.
Independently scheduled and registered patients to ensure minimal waiting time.
Trained three incoming receptionists.
Entered patient payment data into Microsoft Excel using, but not limited basic excel data.
Maintaining and sterilizing a 14 patient room office at two different locations.
Bartender/Server Charley’s Bar and Resturant
May 2009- January 2021
Communicated with guests to record and assess needs.
Handled $500 cash on a daily basis.
Checked identification to enforce age requirement for alcoholic beverages.
Closed out cash register with 100% accuracy and prepared cashier report.
Trained incoming staff regarding restaurant’s practices, culture, and procedures.
Managed bar inventory, restocked supplies, and placed orders for spirits, beer, wine, and mixers.
Assisted with bartending duties during high volume shifts.
Kept inventories and notified management of ordering needs for liquor, beer, wine, and supplies.
Engaged in friendly conversation with guests to build rapport and facilitate repeat business.
Maintained accuracy and efficiency when processing sales transactions.
Longhorn Steakhouse
July 2022 February 2023
Ensured customer satisfaction by responding quickly to orders and requests
Anticipated guests need and provide proactive service.
Checked identification to enforce age requirement for alcoholic beverages
Monitored guests for intoxication and immediately reported concerns to management.
Collected credit cards, cash, and gift certificate payments from customers and make proper change for cash transactions.
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