Customer Service Credit Card

Jaydee Jung

321-***-**** ad5yaa@r.postjobfree.com www.linkedin.com/in/dahyeong-jung/

EDUCATION

University of Central Florida Graduation date: 2021

Bachelor of Science in Business Administration, Finance Major GPA: 3.5

Paul Mitchell Cosmetology School Graduation Date: 2023

PROFESSIONAL EXPERIENCE

O’s Salon and Spa May 2022 - Present

Hair Stylist

Sold and promoted hair care products and cosmetics.

Educated customers on product uses and benefits.

Service high – profile clients with intricate coloring and highlighting techniques.

Distributed business cards outside of the salon to generate new business.

Statewide Laundry Equipment July 2021- May 2022

Sales Administration / Accountant

Pull demographic reports for sales consultants and process orders that were sold by division.

Maintain and process financial documents.

Track and verify inventories for the parts and equipment.

Create general journal entries for 12 different stores.

Creating invoices

Bank reconciliation

Dial America

Application Assistant (Korean Airlines) May 2018 – May 2021

•Assist customers with an average of 25 credit card applications a day.

•Assist 10 Korean clients every two weeks with Korean Airline credit card application.

•Top performer in department and consistently achieve monthly incentives and goals 30% higher than other employees.

•Address customer complaints and issues escalated from Customer Support Center and regional personnel.

Korea House Mar 2017 - May 2018

Server

Motivated colleagues by leading by example and pushing for a high level of customer service.

Trained and mentored about 5 peers throughout the year.

Constantly attempted in making upsells for food and beverage to achieve 30% higher than the average.

SKILLS

Computer: Microsoft Office (Excel, Word, and PowerPoint)

•Languages: Bilingual Korean and English

•License: Cosmetology license

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