Customer Service High School
Resume:
Kelsey Patterson
PO Box ** Franklintown, PA ***** 717-***-**** ad5ya6@r.postjobfree.com
Professional Profile
Dedicated, independent and motivated customer service professional seeking to provide attentive, highly professional service for a dynamic healthcare provider.
Proficiencies: MS Excel; MS Word; MS PowerPoint; organization
Skills: Written and verbal communication (letters, emails, presentations, face-to-face communications); Trustworthy; Organized; Willing to learn new things; Customer Service oriented
Honors/Awards: Ultimate Medical Academy Dean's List B Honor roll in High school Ultimate Medical Academy Honor Roll
Key Qualifications
Advocacy Counseling Case Management Social Services Healthcare Delivery Vulnerable Populations Crisis Intervention Crisis Response Intervention Strategies Behavioral Health Intervention Evaluation Methods Community Resources Public and Community Health Systems Program Planning Interview Techniques Delivery of Services Program Management Social Programs Family Dynamics Diversity Cultural Diversity Human Behavior Social Welfare Values and Ethics Medical Terminology HIPAA Compliance Interpersonal Professional Communications Allied Healthcare Health and Human Services Anatomy & Physiology Pathophysiology
Certifications
Veterinary assistance – Scranton, PA
Veterinary Assistance
Answering phones assisting veterinarian office work
Northern High school – Dillsburg, PA
High school diploma
Graduate student helper studying hard
Education
Ultimate Medical Academy Associate of Science Degree – Health and Human Services, 2020
Fully accredited, accelerated program designed to develop skills needed for healthcare and community-setting support and advocacy roles and promote adherence to relevant public policies, rules, and ethical practices including patient confidentiality. Program content develops the skills needed for effective communication with patients, assessment of patient needs, identification of life cycle phases and transition points as well as those needed to address issues related to funding, resource allocation, and the design and delivery of high quality support services. Research, professional writing, critical thinking and communications skills are emphasized throughout the program.
Penn Foster Veterinary Assistance Certificate, 2010
Veterinary Assistance degree help veterinary technicians prepare for the Vet to come in answer phones
Northern High School diploma, 2010
High school diploma general courses early childhood development classes agricultural classes Spanish classes
Professional Experience
Dollar Tree- Carlisle Pa
09/2021-10/2022
Assistant Manager
Customer service
Running front end
Stocking product
Closing store
Cleaning
Unloading truck
Wise Markets - CARLISLE, PA
07/2019 - 08/2019
Cashier
§Customer service,
§taking money,
§cleaning work area,
§helping in the deli,
§making deli platters,
§making sandwiches,
§cutting meats and cheese
McDonald's - Carlisle, PA
06/2019 - 07/2019
Cashier
§Customer service
§cleaning
§take payments
§fill happy meal boxes
§fill orders
PHEAA - Mechanicsburg, PA
01/2018 - 02/2018
Loan Professor
§Process loans
§customer service
§check applications
PHEAA - Mechanicsburg, PA
11/2017 - 01/2018
Call center Rep
§Take calls
§Take payments
§Transfer calls
§Web maintenance
Bj’s Wholesale club
05/2016 - 11/2017
Deli associate
§Customer service
§time management
§making platters and sandwiches
§Prepared chickens/ cooking them
§slice meat and cheese
§Clean work areas and equipment
§helped in Bakery department
Giant
01/2011-09/2015
Deli associate
Customer service
Prepared party tray’s
Prepared hot foods
Clean equipment
Cleaning
Time management
Volunteer Experience
Fire Hall– Dillsburg, PA
Helen O'Krause Animal Foundation– Dillsburg, PA
06/2010-08/2010
Kennel Technician
Walk dogs
feed and water dogs
clean kennels
laundry
feed and water cats
clean liter boxes
sweep and dust
03/2013-09/2015
party planner
Planning events
fund raising
cleaning
Contact this candidate