Technical Support Customer Service
Resume:
Jaye Jones Sacramento, CA *****
ad5y8p@r.postjobfree.com
ㅡ
Skills Dynamic retail sales professional with experience in providing premier service and technical support for customer smartphones, tablets, and other consumer electronics. Skilled in upselling products and achieving sales and service goals. Seeking to leverage strong customer service skills and technical knowledge to transition into the IT field. ㅡ
Experience SolarEdge Technologies / Tier 1 Technical Support MAY 2023 - PRESENT ROSEVILLE, CA
● Multichannel Support: Address customer and contractor inquiries through calls, chats, and emails, specializing in Onsite/Offsite Optimizer and Inverter Troubleshooting, as well as Communication Issues.
● Collaborative Problem Solving: Work closely with cross-functional teams, particularly operations, to expedite part authorizations for efficient problem resolution.
● Knowledge Enhancement: Update the knowledge database with new troubleshooting insights to enrich the resource for technical support representatives.
● Meticulous Documentation: Thoroughly document all activities in the ticketing system, ensuring efficient case management and comprehensive record-keeping.
● Communication and Collaboration: Deliver timely updates to the knowledge database, contributing to a supportive team environment.
● Customized Support: Create monitoring site layouts based on customer requests, demonstrating versatility and commitment to tailored support.
2020 Companies/ Samsung User Experience Consultant/ Technical Support Specialist
December 2021 - February 2023/ Sacramento,CA
● Assisted customers with technical support for Samsung products
● Worked with third-party employees and management to understand product information for better sales and important customer inquiries
● Demonstrated respect, friendliness, and willingness to help wherever needed
● Greeted customers and helped with product questions, selections, and purchases
● Quickly learned new technical skills and applied them to daily tasks, improving efficiency and productivity
Big 5 Sporting Goods / Assistant Manager
July 2021- December 2021/ Sacramento,CA
● Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
● Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
● Monitored security and handled incidents calmly.
● Restructure displays and merchandise set ups to help make items look presentable
● Cash handling experience Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
● Helped with planning schedules and delegating assignments to meet coverage and service demands.
● Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
ㅡ
Education School of Engineering and Sciences / High School Diploma AUGUST 2013 - JUNE 2017
Sacramento City College / A.A Audio Engineering
JUNE 2017- CURRENT
Google IT Support Professional Certificate / Certificate A hands-on IT support program that covers troubleshooting, customer service, networking, operating systems, system administration, and security.
NOVEMBER 2023
Contact this candidate