Project Manager Program Management

MAHSA HARKINS, PMP

Romeoville, IL, ***** 647-***-**** ad5y8i@r.postjobfree.com

PROJECT MANAGER

** ***** ** *********** ********** as Project Manager in telecommunications, with a track record of successfully delivering IT projects within budget and schedule. Results drive mindset with a vast experience in business operations, partnering with senior management and business leaders to implement processes and programs, designed to enable the delivery of strategic projects that meet business needs. An effective communicator who easily builds consensus and provides customized solutions with business acumen and best-in-class practices; highly skilled in project delivery, mergers, and acquisitions, and integrating diverse teams around a common goal.

CORE COMPETENCIES

Service Delivery Program Management Change Management Project Management Mentoring & Coaching Budget development Cost Estimation Process Optimization PROFESSIONAL EXPERIENCE

ERICSSON September 2013 – March 2024

Customer Project Manager (March 2019 – March 2024) Oversaw the defining, planning, orchestrating, and delivering assigned strategic AGILE projects, including all business, operational and IT deliverables for one of the leading telecom service providers in Canada. Led program management and strategic capabilities, with financial acumen and strong problem-solving and analytical skills. Accountable for meeting contractual budgets, and customer satisfaction, while managing the contractual requirements towards the Customer Support organization. Managed all Requests for Assessments (RFAs) to promote additional sales.

• Led teams to execute highly complex initiatives of significant scope, scale, and risk.

• Collaborated closely with senior executives and stakeholders to facilitate a multi-million-dollar pipeline, with a track record of effective cross-functional leadership and proven ability to influence at all levels.

• Responsible for creating all contractual agreements and Statements of Work within customer defined timeframes to ensure delivery of compliant and professional proposals.

• Developed program and project budgets for a multi-million-dollar account through detailed resource forecasting for optimized revenue margins.

• Ability to multi-task in a fast-paced environment, manage multiple priorities, meet tight deadlines and make ongoing decisions with key stakeholder input.

• Excellent time management and communication skills, including ability to share ideas and information across diverse audiences to drive to business decisions. Ability to synthesize clearly and simplify the complex.

• Facilitated customer approved invoicing to ensure timely revenue recognition.

• Manage IT project team of over 22 professionals globally to perform activities in Service Assurance and Field Management Services domains, to implement integration solutions within scope, time, and cost as per customers’ expectations for a leading telecom service provider.

• Delivered Service Level Agreement (SLA) fulfilment by ensuring project team provided testing and defect resolution support to customers during testing phases and customer user rollouts.

• Managed pre-deployment tasks such as reviewing method of procedures and providing knowledge transfer to various vendors, to ensure smooth and flawless deployments.

• Developed and implemented standards and ad hoc reports, templates, dashboards, scorecards, and metrics tailored specifically to the business from scratch.

• Met with management and internal stakeholders to discuss and clarify requests for projects, making recommendations to address issues and priorities.

Service Delivery Manager (September 2013 - March 2019)

• Accountable for defining, planning, orchestrating, and delivering assigned strategic AGILE projects, including all business, operational and IT deliverables for one of the leading telecom service providers in Canada.

• Lead SCRUM MASTER responsible for monitoring scrum meetings and processes resulting in an increased team efficiency for customer projects.

• Accountable for meeting contractual budgets, and customer satisfaction, while managing the contractual requirements towards the Customer Support organization.

• Managed Ericsson’s ADM projects to achieve optimal levels of business performance and stakeholder satisfaction for the company’s telecommunications systems and related equipment, services, and applications. Mahsa Harkins ad5y8i@r.postjobfree.com Page Two

• Managed and directed the activities of a team of approximately 22 resources consisting of job titles such as Solution Architect, Services Professional, Project Planner, Systems Integrator, Test Professional, Senior Solution Integrator, Solution Integrator, Project Manager, and Head of Activation.

• Managed pre-deployment tasks such as reviewing method of procedures and facilitating knowledge transfer to relevant stakeholders for smooth and flawless deployments.

• Managed RFAs to promote additional sales for optimal business performance; lead the creation of contractual agreements within customer defined timeframes to ensure delivery of compliant and professional proposals.

• Provided direction and oversight to ensure complex assignments and commitments are properly interpreted and translated into a detailed scope of work through effective management and collaboration with Ericsson organizations, function leaders, stakeholders, and partner companies.

TELCOCELL LTD (acquired by Ericsson) April 2013 – September 2013 Project Manager

Responsible for service delivery of IT Projects supporting offices in Israel, Palestine, Luxembourg, India, Brazil, Canada, and the US for a start-up Telecom consulting company.

• Responsible for all aspects of Project and Portfolio Management activities related to Quality Assurance for one of the leading Telecom Service Providers in Canada.

• Responsible for creating project charters and quotes by working with clients and Account Managers to identify client needs and project requirements.

• Worked with QA Automation Architects, QA Managers, and QA resources to manage IT quality assurance projects end to end.

• Involved in creation of Project Management Office that included activities like developing and implementing Portfolio Management strategies/standards for the company's new Project Management Office.

• Managed the pre and post-acquisition integration process of two start-up telecommunications companies in collaboration with global corporate legal teams; supporting on-going change and challenges in the transition process, including the resolution of work permit issues for over 60 Transitional Services Resources. ADDITIONAL EXPERIENCE

TEK SYSTEMS CANADA

HR Project Manager

DETOUR GOLD CORP.

Project Manager

EDUCATION

Human Resource Management – Post-Graduate Diploma Humber College, Toronto, ON

• Achieved Dean’s Honor Roll with academic focus on Labor Relations Bachelor of Arts (BA), Double Major, English Literature and History University of Toronto

• Honors

CERTIFICATION

• SAFE Scrum Master, Toronto, ON (2019)

• Project Management Professional (PMP), Toronto, ON (2019)

• WSPS Health & Safety Certificate, Toronto, ON (January 2014)

• Certificate of Excellence in Customer Service, Baltimore (May 2012) COMMITTEES

• Health & Safety Committee Co-Chair (2013 - 2024)

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