Customer Service Representative

Victoria Blake

ad5y7f@r.postjobfree.com 754-***-**** Westlake, FL

SUMMARY

Seeking Administrative Associate role with 10 years of experience in financial operations and customer service. Skilled in P-card management, accurate record-keeping, and fostering customer relationships through personalized referrals. Proven track record in enhancing administrative efficiency and compliance. WORK EXPERIENCE

School District of Palm Beach County West Palm Beach, FL Treasurer I Jul 2022 - Oct 2023

• Enforced financial policies and procedures to maintain compliance with state and federal regulations, ensuring the integrity of financial operations.

• Conducted thorough audits and reconciliations, guaranteeing the accuracy of financial data and contributing to the development of cost-saving measures.

• Collaborated with administrators to deliver financial training programs, enhancing the financial literacy and management skills of teachers and staff.

Gold Coast Federal Credit Union Belle Glade, FL

Member Service Representative Jun 2021 - Jun 2022

• Delivered high-quality customer service by promptly addressing inquiries and ensuring member satisfaction with resolutions to their financial inquiries.

• Enhanced member engagement by identifying personalized opportunities to recommend suitable credit union products and services.

• Upheld stringent security protocols to safeguard member information, contributing to the integrity and trustworthiness of financial services provided.

Broward County Ft. Lauderdale, FL

Records, Taxes, and Treasury Specialist II Aug 2018 - Dec 2020

• Recorded and indexed legally mandated documents, ensuring adherence to prescribed statutory requirements.

• Accurately executed data entry for an average of 50 documents daily, maintaining high levels of data integrity.

• Delivered notary services and fostered strong customer relationships through exceptional service, contributing to a positive client experience.

• Played a collaborative role in the development and upkeep of an electronic document management system, enhancing departmental efficiency and compliance.

Clay County Utility Authority Middleburg, FL

Customer Service Representative Jan 2017 - Jun 2017

• Addressed customer inquiries regarding account initiation, modifications, and terminations, ensuring clarity and resolution through phone and web-based platforms.

• Resolved credit identification processes and customer service issues, prioritizing effective communication and customer satisfaction.

• Contributed to team efforts in refining customer service protocols and disseminating critical updates on service availability to customers, maintaining a comprehensive understanding of company offerings. VyStar Credit Union Jacksonville, FL

Member Relationship Specialist I Jul 2015 - Oct 2016

• Delivered outstanding customer support, fostering robust relationships through personalized service and consistent follow-up.

• Ensured the integrity of member data by updating and maintaining accurate records within the credit union's systems.

• Performed comprehensive financial needs analyses, recommending suitable products and services to meet members' individual financial goals.

Teller I-II Jul 2013 - Jul 2015

• Processed a range of financial transactions with accuracy and efficiency, ensuring member satisfaction and adherence to financial regulations.

• Enhanced member engagement by recommending suitable financial products and services, aligning with their individual needs and financial objectives.

• Recognized and reported suspicious transactions, contributing to the security and integrity of financial operations, while also proposing process enhancements to optimize transactional accuracy and efficiency. Clay County School District Green Cove Springs, FL ESE General Assistant/Ebd Assistant May 2011 - May 2015

• Collaborated with interdisciplinary teams to design and execute Individualized Education Plans (IEPs), enhancing the educational experience for students with emotional and behavioral disorders.

• Supported the creation and enforcement of behavior management strategies, contributing to a structured learning environment.

• Engaged with parents and guardians through regular meetings, providing insights on student development and collaborative approaches to support student success.

• Fostered a supportive and inclusive classroom atmosphere, assisting with socialization initiatives and promoting positive interactions among students.

EDUCATION

Broward College

Associate in Arts (A.A.) Psychology

Fort Lauderdale, Florida

Dec 2022

SKILLS

Efficiency Improvement • Team Leadership • Problem-Solving • Communication • Process Optimization • Customer Service • Administrative Support • Computer Skills • Organizational Skills • Verbal Communication • Written Communication

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