Customer Care Personal Banker
Resume:
Carlene Porter
ad5y7d@r.postjobfree.com
Bolingbrook, IL. 60440
Work experience
Personal Banker
BMO Harris Bank - Naperville, IL
June 2019 to Present
● Answer inbound calls
● Assist customers with fraud claims
● Advise customers on products and services that are beneficial to them
● Open and close accounts
● Process credit card applications
● Keep records of customer interactions and transactions, recording details of inquiries, complaints, or comments, as well as actions taken Enrollment Specialist
Aerotek - Naperville, IL
August 2017 to April 2019
● Processed enrollment paperwork
● Processed and mailed customer letters
● Scanned paperwork into the system
● Completed reports
Customer Care Advocate
Aerotek - Naperville, IL
September 2015 to August 2017
● Answered phones for Blue Cross & Shield open enrollment
● Processed customer payments
● Explained benefits to customer
● Answered overall general questions to ensure customer satisfaction with Blue Cross & Shield
Daycare Assistant
My Dream Daycare - Bolingbrook, IL
January 2011 to August 2015
● Assisted in preparing the physical environment
● Assisted in educational learning
● Communicated with the parents
Education
Certificate in Esthetics
Universal Spa Training Academy - Downers Grove, IL January 2012 to August 2012
Undergrad in General Studies
Joliet Junior College - Joliet, IL
August 2007 to May 2008
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