Dipen Suryavala
I T S p e c i a l i s t
About
IT Specialist with over 10+ years me of experience in information technology. Expert with a wide variety of IT management, networking, operating system, ERP software. Master Degree in Information Technology.
Contact
+973-********, 36777904
ad5y78@r.postjobfree.com
Flat 23, Building 1028,
Manama, Bahrain.
https://bh.linkedin.com/in
/dipen-suryavala
EDUCAT
I ON
SKILLS CERTIFICA
T I ONS
M.S.C. INFORMATION
TECHNOLOGY
Gujarat University,
Ahmedabad,
Gujarat- India.
OS: Windows 11, 10, 8, 7, Linux, macOS,
Android.
Database: MS SQL Server 2000 &
2005, SQL Query (Insert, Delete,
Update Statement), Oracle10g, MS
Access.
Server & Network: DNS Servers, Mail
Server, Router, Switch Configure, Setup
IP address
Oracle Certified Administrator
Project Management Professional
Professional Experience
IT Specialist / Universal Enterprises. / Manama, Bahrain.
Installing new software and hardware components.
Microsoft Dynamic GP ERP Software Training and Support.
Regularly evaluating our IT systems to ensure they meet the necessary demands.
Manage the IT budgets and expenditure on hardware and software.
Assisting with network administration tasks.
Ensuring data storage is safe and secure.
Managing Server Windows and firewall.
CCTV Monitoring
Resolving all issues co-workers have with their IT systems and software.
Educating co-workers about network security and best practices for computer usage.
Supporting the day-to-day operations of our company network.
Conduct IT related trainings to new hires, users and technical teams as needed.
Analyses system issues and provide resolutions.
2020 - Present
Ethical Hacking (Ankit Fadia)
CCNA
Web Designing: Photoshop, PHP, HTML,
Asp.net
Microsoft Certified Systems
March 2019 – Sep 2020
IT Support Manager / Third Commercial W.L.L. /BFH, Bahrain.
Managing Server Windows and Linux
Handling IP Telephone Communication.
Setup web server, Creating websites, Website managing
CCTV Monitoring
Managing Domain Control, Managing Exchange server
Network administrating
Office 365 installation
ERP Software installation and training
Printer setup and manage
Administer email and anti-virus systems
Install hardware and peripheral components
Load appropriate software packages such as operating systems
Participate in all hardware and software evaluations and maintains vendor contracts
Oct 2013 – Feb 2019
IT Support / Capitel Project /Hoora, Bahrain.
Managing a team of over 4 support & technical staff.
Give support Trimble GPS, Total station.
Manage Different type of POS and ERP software.
Give Support and training for software.
Finance: managing invoicing, processing of expenses, administering payroll, interfacing with accountant
Developing policies, procedures and training manual for key support functions
conducting research, developing marketing collateral
Strengthening the IT infrastructure through to implementing new technologies.
Responsible for hardware and software installation, maintenance and repair. June 2012 – Sep 2013
Senior IT Support / MSP System /Ahmedabad, India.
Diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications
Assist all users with any logged IT related incident when called upon
Take ownership of issues by carrying out problem analysis to implement permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents when necessary
Resolve incidents and upgrade different types of software and hardware
Maintain a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner
To be a highly motivated team player with the skills and ability to manage changing priorities.
Hardware and Software Support.
Give POS & Back Office software training to new staff.
Inventory Software
Installing and configuring computer operating systems and Software(applications),
Monitoring and Maintaining computer systems and networks.
Troubleshooting system and network problems and diagnosing and solving hardware/software faults.
Dec 2011 – May 2012
IT Support Engineer (Project Base Contract) / Quality Food Supermarket, London, UK.
June 2010 – Nov 2011
IT Support Engineer/ MSP Systems/Ahmedabad/ India.
Installing and configuring computer operating systems and Software(applications),
Monitoring and Maintaining computer systems and networks.
Troubleshooting system and network problems and diagnosing and solving hardware/software faults.
Understanding ERP, POS software, Banking, Finance any Desktop software & systems, designing, analysis for modules while structuring customized solutions to meet customer’s specific needs.
Well versed in Database Management system and Networking. Understanding of various languages and operating systems.
Responsible for software development and maintenance in MS SQL and Oracle also maintaining and managing the Database in order to protect from Unauthorized Access.
Responsible for requirement analysis, application maintenance, functional studies, quality reviews and testing. Performing testing & debugging and troubleshooting of the application.