Client Service Documentation Specialist

Demetria O. Morton

*** ***** ******* **** **********, MD 20744

Cell 301-***-****

ad5y72@r.postjobfree.com

Summary of Qualification

** ***** ************* ********** **** the US Department of State (DOS) and over 34 years of working full-time with (DOS) with a Top-Secret Clearance.

Outstanding skills in organizing workflow with a strong commitment to achieving excellence.

Excellent resourcefulness, thoroughness, efficiency, organization, initiative, and innovation

Demonstrated ability to identify problems and initiate creative solutions.

Extremely knowledgeable in various hardware and software

Effective at working with people at all levels and providing quality client service.

Employment History

July 2023 to Present

DOD – Contractor for QualX

Sr. FOIA Analyst

Serve as independent FOIA case action officer, working cases of advanced levels of complexity.

Serve as FOIA liaison with the OSD/JS components.

Review FOIA responses from OSD/JS components and prepare written detailed responses as needed.

Redact FOIA responses as needed utilizing FOIA exemptions.

Exercise discretionary judgment on FOIA procedural issues such as fee category determinations, fee

Waivers, and the granting of expedited processing.

Evaluate FOIA responses by analyzing facts & perform appropriate research & prepare final detailed

Responses.

Assist with Freedom of Information Act (FOIA) case processing, in accordance with 5 U.S.C 552 (Freedom

of Information Act), 5 U.S.C. 552a (Privacy Act), and DoDM 5200.01 “DoD Information Security Program:

Overview, Classification, and Declassification Volumes 1-4.” Case processing may include any of the following:

oCase initiation

oRecords searches

oReviews

oRedacting documents

oDrafting correspondence

oCase filing and mailing

oCase scanning

oCase destruction

oData entry for case and workflow tracking

oSupport for the FOIA Requestor Service Center

Provide additional administrative and programmatic support to the Government in execution of this task• Ensure proper handling, storage, and processing of classified material at all times.

Ensure personally identifiable information (PII) is protected.

Interpret and apply laws, regulations, policies, and guidance to provide access to Federal agency records.

and information, while ensuring protected information is appropriately disclosed.

Ability to multi-task, work in a team environment, and adjust to established work patterns and processes

as required.

Possess strong oral and written communication skills, reading comprehension, analytical skills, and

attention to detail.

April 2022 to April 2023

DOS - Contractor for MEC Energy Services LLC

Records Management Information Specialist

Analyze, task, track and log actions related to correspondence and communications directed to or emanating from all NEA and SCA offices, including NEA-SCA/EX.

Develop tools designed to promote effective coordination of the programs.

Analyze, evaluate and resolve problems and issues involving the development of records management systems, conversion from paper to electronic files, automated retrieval processes and utilization of archiving and storage systems.

Assist with the analysis and evaluation of the records of the NEA-SCA/Executive Office, and both bureaus’ Front Offices to help determine the records’ continuing informational value and to recommend records for permanent retention or destruction, as appropriate.

Assist with developing and maintaining Records Management guidelines and reference materials to help educate individual NEA and SCA offices on their responsibilities.

Maintain records according to laws, regulations and policies governing Records Management. Coordinate with the Bureau of Administration Government Information Systems Office of Information Programs and Services (A/GIS/IPS) to obtain updated guidance and information.

Prepare periodic reports for Task Manager, Division Director and A/GIS/IPS, as required.

Assist with FOIA requests on a periodic basis, including reviewing and processing FOIA requests.

November 2009 to March 2022

DOS- Government Contractor for Prime Source Technologies

Sr. Freedom of Information Act (FOIA) Documentation Specialist

Work closely with the government clients and management teams in completing Freedom of Information Act (FOIA) and Privacy documents and litigation/legal requests. Assist colleagues with expedited requests and communicated to collages about the case. Manage recordkeeping and organized documents with specific regulations and requirements. Liaison between project manager and government clients.

Monitor quality control of FOIA and Privacy documents in our department to make sure the documents are accurate and to the standard they need to be at for processing the cases.

Update weekly reports of the inventory status of cases in queue.

Trained and assisted new employees of our organization to become familiar with the duties and responsibilities of the position. Assisted with ongoing development with the new employees to help them to get to the next level.

Prepare functional requirements documentation in the ADP arena to ensure functions and capabilities of the software meet stated needs.

Prepare design documents, system/subsystem specifications and other technical documentation for the development and modification of software. May use CASE or other information engineering tools in the preparation of system documentation.

Analyze and edit material and coordinate with technical personnel to ensure good quality documentation.

Participate in review sessions and/or system walkthroughs. Assist in preparing material for executive briefings and assist in the actual briefings.

Prepare amendments and additions for inclusion into the Department of State's Foreign Affairs manuals, Policies and Procedures handbooks, and technical publications.

Research Federal regulations and standards relating to information management and procurement issues. Use word processing and other documentation aides to develop and prepare systems and business process documentation.

Develops and implements quality assurance and quality control checks of work by other contractors; and SAS and SMART systems interface; to ensure the system is accurate for the use of immediate management personnel, Congressional Officials, high ranking Federal Agencies.

Maintain and process information on the Kodak i780 system Scanner.

Maintain and process information on the Microfilm Scanner.

November 2001 – November 2009

DOS - Government Contractor for PRO -Telligent

Freedom of Information Act (FOIA) Documentation Specialist

Prepared functional requirements documentation in the ADP arena to ensure functions and capabilities of the software meet stated needs.

Prepared design documents, system/subsystem specifications and other technical documentation for the development and modification of software. May use CASE or other information engineering tools in the preparation of system documentation.

Analyzed and edited material and coordinate with technical personnel to ensure good quality documentation.

Participated in review sessions and/or system walkthroughs. Assist in preparing material for executive briefings and assist in the actual briefings.

Prepared amendments and additions for inclusion into the Department of State's Foreign Affairs manuals, Policies and Procedures handbooks, and technical publications.

Researched Federal regulations and standards relating to information management and procurement issues. Use word processing and other documentation aides to develop and prepare systems and business process documentation.

Maintained and process information on the Kodak 5500D system.

Maintained and process information on the Microfilm Scanner.

May 1999 – October 2001

DOS - Government Contractor for STG. Inc.

Freedom of Information (FOIA) Documentation Specialist

Assembled detailed reports from department bureaus, Federal Agencies, and Foreign Diplomatic Post for high-profile special projects, appeals, and litigation.

Executed quality control that enhances time management.

Provided document assembly training, subject; personality; user assistance and cross-reference searches.

Interacted with the public and all levels of office management.

Processed and distribute various Department of State mail.

Provided full administrative support to Branch Chief and office staff.

Assisted database administrators and programmers in troubleshooting the system.

February 1999 – May 1999

DOS - Government Contractor for Dyn Corp.

Information Specialist

Assembled detailed reports from the American and Diplomatic Consular Post for the United States Foreign Affairs and African Affairs Bureau’s operation.

Processed and distributed incoming and outgoing telegrams.

Identified and resolved technical communication problems and software abnormalities that affect office operations.

Monitored and maintained computer operations which enhance office procedures.

Effectively communicated advice and information to supervisors of work and environmental related difficulties.

Produced various reports and maintained narrative log.

Familiar with EEO regulations and procedures.

Processed and maintained classified information.

Additionally, I worked as a DOS Administrative Assistant from 1989 to 1994.

References Available Upon Request

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