Seller Support Associate
Resume:
SOUNDARYA SUTHENDRAN
CONTACT
ad5y6l@r.postjobfree.com
Coimbatore, IN
linkedin.com/in/soundarya-
suthendran
PROFILE
Dedicated professional excels in ensuring exceptional customer satisfaction, cultivating strong professional ties, and offering valuable advice to sellers. Possesses robust communication skills, customer focus, and a notable ability to thrive in collaborative team environments.
EDUCATION
INTEGRATED M.SC.
CHEMISTRY
JULY 2015
Amrita Vishwa Vidyapeetham
Coimbatore
KEY SKILLS
• Communication
• Critical thinking
• Legal writing
• Organized
• Customer Orientation
• Time Management
ACHIEVEMENTS
• Seller Success Champion
• Shining Star
• Most Goal Oriented
Associate
LANGUAGE
• Malayalam
• English
• Tamil
EXPERIENCE
AMAZON DEVELOPMENT CENTER – Seller Support Associate March 2021 – Present
• Supporting Selling Partners to solve any incoming issues via Email and Chat.
• Identifying seller’s needs, clarify information, research every issue and providing solutions.
• Exemplifying “Customer Obsession” by consistently displaying a genuine passion for sellers, delivering an exceptional customer care experience with every contact.
• Ability to oversee and achieve various KPIs like Quantity & Quality, Resolution Rate, Transfer Rate etc.
• Actively seeks solutions through logical reasoning and identifies trends to appropriate channel including improvement suggestions
PROJECT
• Researched aged cases, found new leads, utilized internal tools and analyzed, leading to successful resolution and closure.
• Elevated Gemba, enhanced processes. Rectified 10 Standard Operating Procedures (SOPs) for improved efficiency and adherence to standards.
• Reviewed associate's reimbursement claims, ensuring accuracy and compliance through a meticulous audit process, guaranteeing precise financial transactions and record- keeping.
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