Sales Representative Customer Service

JL Jennifer Lane

Tavares, FL ***** 352-***-**** ad5y6k@r.postjobfree.com

Bold Profile

PROFESSIONAL

SUMMARY

Merchandiser with management experience and exceptional people skills. Versed in sales and marketing. Desires a challenging role as a Sales Representative.

WORK HISTORY DELIVERY COURIER 05/2020 to CURRENT

Instacart Wilmington, NC

Followed company policies and procedures during shift. Developed strong relationships with customers through courteous service and proactive problem-solving abilities.

Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.

Drove safely at all times to avoid accidents and harm. Expedited urgent deliveries, prioritizing time-sensitive shipments to meet critical deadlines.

Ensured safe transportation of packages with careful handling and secure storage methods.

Navigated complex urban environments swiftly, utilizing GPS technology and advanced planning techniques for efficient route management. Maintained accurate records of deliveries, promptly addressing any discrepancies or issues that arose.

Maintained a clean driving record while navigating various traffic conditions efficiently, reducing fuel consumption expenses for the company. Adapted quickly to changing circumstances in real-time situations such as weather-related delays or unexpected road hazards. Improved overall customer satisfaction rates by addressing inquiries promptly and resolving concerns in a professional manner. MERCHANDISER 02/2020 to 05/2020

Advantage Solutions Wilmington, NC

Removed damaged, out-of-code, not-in-set and discontinued items from displays.

Updated pricing and signage to complete product displays and educate customers.

Inspected merchandise for quality and arranged proper display location on floor.

Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.

Monitored inventory levels and kept adequate stock in product displays on sales floor.

Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.

Completed efficient store resets to prepare store for special promotions and seasonal updates.

Boosted sales by implementing effective merchandising strategies and visually appealing displays.

DEDICATED CHAUFFEUR 11/2018 to 02/2020

Domino's Pizza Wilmington, NC

Focused on completing deliveries quickly to meet busy daily demand. Offering strong work ethic, with attention to detail and reliable transportation. Updated logs and tracking documents accurately and according to schedule requirements.

Enhanced client satisfaction by providing punctual, reliable transportation services and maintaining a professional demeanor.

Stowed passenger items with care and concern to avoid damage or displeasure with handling.

Generated consistent referrals and repeat business by providing friendly and fast service.

Drove safely and obeyed traffic laws to avoid accidents and injuries. RETAIL MERCHANDISER 11/2014 to 11/2018

Frito-Lay North America Inc.

Merchandised Frito Lay product and displays.

Rotated products from the backroom and out to the department. Marked items with identifying codes and accurate pricing. Designed and suggested new display ideas to improve accessibility to merchandise which increased sales.

Displayed promotional material such as signs and banners. Used company provided mobile technology to perform basic job functions. Offered exceptional customer service to differentiate and promote the company brand.

Informed customers about all product lines and services offered by the company.

Worked as a team member to provide the highest level of service to customers.

Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience. Shared product knowledge with customers while making personal recommendations.

Verified that all merchandising standards were maintained on a daily basis. Kept current on market and product trends to effectively answer customer questions.

Communicated information to customers about product quality, value and style.

Built and maintained effective relationships with peers and upper management.

Maintained friendly and professional customer interactions. Maintained visually appealing and effective displays for the entire store. STORE MANAGER 04/2011 to 11/2014

Dollar General Corp

Maintained a friendly and professional demeanor while interacting with customers.

Supervised and trained a team of 18 while improving store sales by 30%. Maintained daily record of all transactions.

Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives. Analyzed marketing information and translated it into strategic plans. Oversaw inventory tracking, management and physical inventory counts. Processed shipments and maintained and organized stock shelves. Managed store appearance, including merchandising and displays, signage, decorations and cleaning.

Trained staff to deliver outstanding customer service. Diminished total loss by 60% by implementing effective operational improvements.

Addressed customer inquiries and resolved complaints. Interviewed, hired, supervised and trained 18 employees. Delegated work to employees based on shift requirements, individual strengths and unique training.

Mitigated regulatory risks by coordinating audits to ensure protocol compliance.

Managed cash drawers, Safe and other keyholder duties. Updated store pricing, signage and merchandising based on current promotions.

Created and delivered weekly schedule assignments to staff members in a timely manner.

Managed staff scheduling and payroll to optimize performance. Improved store status from market worst to best by implementing process improvements and identifying performance gaps for corrective action. Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service. Worked closely with the district manager to formulate and build the store brand.

Oversaw daily cash register operations and cash management. Completed weekly schedules according to payroll policies. Determined staff promotions and demotions, and terminated employees when necessary.

OWNER OPERATOR 02/2008 to 04/2011

Ms Jens Home Kidcare

Strategized long-term business needs planning

Worked closely with parents to provide a stimulating and educational environment for their children

Developed programs educational tools for classroom made visually stimulating displays for classroom

office and file management

Account management

Hiring and training of assistants

Securing all State required licensing and registration Planning and preparation of nutritional meals for children planning, preparation and execution of age appropriate curriculum weekly and monthly equipment inspections

organizing and execution of frequent safety drills Maintaining proper sanitation and maintenance of equipment, grounds and facility

EDUCATION Criminal Justice

Florida Metropolitan University, Tampa, FL

State Of Florida Certified Grocery Manager

State Of Florida CPR

OSHA Safety

Food Handling

Safe Driving

State of Florida Early Child Development

State of Florida Registered Home Daycare

AFFILIATIONS Who's Who in 1987 for All State Band North Carolina

Contact this candidate