Associate Director Patient Care
Resume:
Daphne Chaniz-Rico PhD, RN
Middletown, Delaware ***********@*****.*** 856-***-****
PROFESSIONAL SUMMARY
Highly skilled and dedicated Clinical Nurse Leader with over 14 years of commitment to the highest standards of healthcare excellence and education. Experienced with coordinating patient care plan, accountability for safe and effective outcomes, maintaining quality and safety metrics, promoting clinical competencies, education of staff, and fostering an environment of service excellence. EDUCATION
Capella University, Minneapolis, MN 2022
PhD, Education Honors & Activities: Dean’s List
Wilmington University, Wilmington, DE 2013
MSN, Education Honors & Activities: Dean’s List, Sigma Theta Tau Wilmington University, Wilmington, DE 2012
Bachelor of Science in Nursing, Honors & Activities: Dean’s List, Sigma Theta Tau Rowan College of South Jersey Vineland, NJ 2007
AAS, Honors & Activities: Dean’s List, Alpha Delta Nu PROFESSIONAL EXPERIENCE
CHRISTIANA CARE HOSPITAL Newark, DE
Staff Development Specialist 2023- Present
Leveraged expertise in education and leadership skills to support performance improvement, compliance, and the curated delivery of quality education.
Assumed the primary responsibility for the assessment, planning, development, implementation, and evaluation of Case Management staff education and quality & safety initiatives for over 80 staff members.
Trained, mentored, and on-boarded over 80 staff members regarding best practices, hospital policies, and standards of care.
Engaged staff in monthly educational development and learning sessions.
Provided leadership through the coordination and management of projects on 3 hospital campuses that support Care Management staff development and education initiatives.
Collaborated with patients, physicians, staff, and other health care professionals across the continuum to provide coordinated care on 3 campuses. Daphne Chaniz-Rico PhD, RN
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INSPIRA HEALTH NETWORK Woodbury & Bridgeton, New Jersey Clinical Outcomes Manager 2022 – 2023
Developed, implemented, educated, and evaluated processes and procedures to support management.
Identified potential quality issues based in 3 departments.
Promoted the ability to analyze the outcomes of nursing practices and facilitated refinements using the Evidence-Based Practice (EBP) process to decrease falls and restraints for over 120 clinical staff.
Assisted in the design and implementation of a critical skills program that impacted learning programs for over 150 staff members across two campuses
Provided support to staff and patients throughout the health illness continuum of 80 in-patient beds in Behavioral Health Units on two campuses with over 120 clinical staff.
Provided clinical leadership through professional monthly mentorship of over 30 performance improvement clinical projects, certifications, and advancements in the field.
Developed and implemented policies and procedures that support provision of services for a new in-patient unit to ensure regulatory standards for a 19-bed unit. ELSEVIER DC, VA, DE,
Regional Account Manager 2021 – 2022
Led and managed relationships to identify opportunities for sales of new and additional Clinical Solutions products. Provided subject matter expertise on Clinical Solutions products based on the needs of key stakeholders.
Drove new business revenue by meeting/influencing faculty to demonstrate the value of the product for universities enrolling 100 to over 130,000 students.
Directed the sales and functions revolving around the development of business. Educated clientele to support accounts averaging $9,000.
Worked with existing and potentially new customer accounts to review product needs and determined other opportunities for over 180 accounts.
Responsible for customer accounts averaging $1 million in sales per year by tracking the sales pipeline, leads, and sales cycle through the utilization of Salesforce. CHRISTIANA CARE HOSPITAL Newark, DE
Registered Nurse 2020 – 2021
Provided expertise in the selection, placement, and management of vascular access devices. Served as a resource for education and policy development relative to vascular access.
Provided Care and maintenance of central lines.
Competent in Expert Level IV insertion skills for a variety of patients.
Competent as an Expert Level IV insertion skills for variety of patient
Provided Declots procedure for patients.
Provided Port access and de-access for patients.
Trained and mentored graduate RNs on best practices, hospital policies and standards of care.
Daphne Chaniz-Rico PhD, RN
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DELAWARE TECH COMMUNITY COLLEGE Newark, DE
Nursing Instructor 2017 – 2020
Provided teaching and evaluation of students in clinical settings at various medical facilities. Created course objectives for Medical Surgical Nursing concepts both classroom and clinical. Applied teaching techniques to best achieve course objectives.
Performed regular assessment of curriculum and, if required, provided improvements with rigor for 8-80 students.
Operated on a team to teach labs and nursing skills to over 80 nursing students revolving around Medical Surgical nursing concepts.
Prepared presentations, teaching lessons, and active learning strategies for over 40 students.
Conducted nursing labs & remediation sessions for 10 nursing students.
Supervised 8 students in laboratory and clinical work, offering knowledgeable advice to advance learning and abilities.
CONNECTION COMMUNITY SUPPORT PROGRAM Wilmington, DE Health Service Administrator 2016 – 2017
Handled the tasks of commissioning local health care through management, community health services, and as a general practitioner operating as a liaison with medical staff. Oversaw day-to-day activities of the organization.
Recruited, supervised, and evaluated performance of recovery coaches, nursing, and clerical staff.
Managed Community Support Programs that had 16 beds for patients needing intense detox with methadone or buprenorphine side effects.
Managed 12 short-term-stay beds for 23 hours and determined their next level of care.
Managed 30 to 100 slots available for intensive outpatient services such as counseling.
Developed and implemented policies and procedures to assist with the development of regulatory compliance systems.
Responsible for hiring, supervising, teaching, and development of 50 medical administrative staff.
CHRISTIANA CARE HOSPITAL Newark, DE
Daphne Chaniz-Rico PhD, RN
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Registered Nurse 2007 – 2016
Provided care for patients experiencing medical, cardiac, and trauma related emergencies.
Conducted patient assessments and diagnostic tests to provide the physician with important patient health information used to create focused treatment plans, and manage ongoing care for up to 4 critical ill patients in a level 1 Trauma Center.
Administered oral, intramuscular, and IV medications to patients and monitored responses.
Trained and mentored graduate RNs on best practices, hospital policies, and standards of care.
Used facility EMR system to update patient records, transmit prescriptions, and transfer files. ROWAN COLLEGE OF SJ Vineland, NJ
Associate Professor 2012 – 2016
Provided academic teaching and guidance to nursing students. Assisted them in Medical-Surgical concepts by developing nursing skills within clinical and classroom environments.
Conducted and Prepared presentations, teaching lessons, and active learning strategies for over 40 students
Performed regular assessment and development of curriculum and, if required, provided improvements with rigor for 8-80 students.
Conducted nursing learning sessions in the classroom and demonstrated nursing skills with a team for 60 students.
Conducted nursing lab teaching & remediation sessions for 20 nursing students. SKILLS & EXPERTISE
Skills
Languages -Bilingual- Spanish /English
Leadership Experience
Leadership & Management
Evaluation of Policies
Team Building
Safety processes
Teaching Experience
Mentorship
Skills assessment and Gap analysis procedures
Research
Staff education & training
Clinical Simulations
Curriculum and course building
Daphne Chaniz-Rico PhD, RN
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Develop an onboarding process.
PUBLICATIONS
Chaniz-Rico, Daphne (2022). A Qualitative study of the onboarding process of adjunct nurse faculty in nursing education. Capella University ProQuest Dissertations Publishing LICENSURE & CERTIFICATION
Delaware Registered Nurse
New Jersey Registered Nurse
PMH-BC certification
Basic Life Support Certification (BLS)
Welle Training Certification
PROFESSIONAL AFFILIATIONS
Delaware American Council of Education Women's Network (DAWN) Omicron Gamma Chapter – Sigma theta tau international.
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